Remote AWS Team Lead, Development

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.


TTEC Digital is seeking an AWS Team Lead, Development, to join our AWS Partner Practice. This is a remote role based in the United States.

The TTEC Digital AWS Partner Practice comprises over 150 brilliant technical experts, has received numerous best-in-class awards from AWS, and was the first Amazon Connect partner globally to be signed. The practice has delivered over 500 AWS customer launches, improving the customer experience for more than 3.5 million conversations to date.


As the AWS Team Lead, Development, working remotely in the US, you will provide the vision, execution, and direction to implement strategies, processes, and technologies that deliver best-in-class customer experience.

Our AWS Practice teams function as autonomous units working with multiple clients at any given time. Developer teams consist of three to four developers, including the team lead and a project manager. After receiving SOWs and rough requirements from our sales team, the Team Lead works with the PM on the team to perform detailed discovery and to plan out the sprints of the project alongside the client’s product owners. Our teams are treated as a group of equals, but the lead has the final say and responsibility for the technical decisions made on a project. As such, the lead must be able to handle professional conflict in a way that is productive and edifying, not destructive to the morale of their teammates. Reporting to the Technology Manager, the Team Leads are expected to contribute to Best Practice Documentation within the organization.

Our AWS Practice solutions include an ever-evolving field of AWS-focused contact center implementations, and the Lead is expected to stay current on the latest and greatest from Amazon as well as the broader industry. The Team Lead will ensure our team continues to polish our practice to deliver faster with higher quality and better performance for our clients.


What You Will Be Doing:

    • Morning meetings with internal team and clients
    • Requirements analysis and design conversations when you have a new project starting.
    • Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc.
    • Helping junior team members with struggles in code and in teamwork.
    • Studying new AWS Services, tools, or even new languages to address project needs.
    • You need to be ready to learn quickly!

What You Will Bring;

    • Demonstrated expert knowledge of AWS services and cloud architecture
    • Experience with AWS services, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, VPC/Network configurations
    • 10+ years of development experience with a recent focus on Node.js/Typescript, working with AWS services.
    • Thorough knowledge of agile methodologies such as Scrum
    • Ability to mentor more junior team members and to correct constructively, fostering growth in the team’s skills while strengthening relationships amongst team members
    • The ideal candidate seeks to understand before prescribing a solution.
    • Love of technology and the latest and greatest in development best practices, especially the latest services from AWS

$150,000 - $175,000 a year

#LI-JF1


Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.


This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.


Benefits available to eligible employees include the following:

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.


This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.



About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.


We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.


TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.


Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.


As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.

#LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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