Remote Customer Service and Sales Rep

Can you turn a conversation into a connection? We are looking for passionate individuals to represent a world-class portfolio including KitchenAid, Maytag, JennAir, and Amana. If you thrive on building rapport and achieving targets, join us in a role where you solve problems, drive sales, and build lifelong customer loyalty.   At Whirlpool, great products come with great service. To support our consumers, you must be prepared to execute several core functions: providing technical assistance to troubleshoot appliance issues, coordinating service appointments, and offering use-and-care guidance on proper maintenance, such as range cleaning. Additionally, you will build rapport and diffuse tense situations through active listening, while driving revenue by promoting, upselling, and closing Extended Service Plans. Compensation & Schedule:

  • Fully remote position, working from home
  • base pay: $16.50 / hr with comission opportunities with some selling/upselling roles
  • Operational Hours: Monday – Friday, 8:00 AM – 6:15 PM EST
  • Mandatory Training: Comprehensive 4-week program (8:00 AM – 5:00 PM EST)
Minimum Qualifications:

  • High School Diploma or GED
  • At least 1 year of customer service experience
  • Intermediate computer skills, including the ability to navigate multiple systems across multiple screens simultaneously
  • Typing speed of at least 35 error-free words per minute (WPM)
  • A functional cell phone to facilitate required Multi-Factor Authentication (MFA) processes
  • Ability to work a full 40-hour weekly schedule within the operational hours windows
  • Wired Ethernet internet connection with minimum speeds of 50 Mbps download and 25 Mbps upload. Satellite and Wi-Fi internet not compatible
Professional Attributes That Make You A Good Fit:

  • Empathy & Courtesy: Ability to use "caring phrases" and build rapport with frustrated or confused customers.
  • De-escalation: Skills to negotiate through and diffuse escalated interactions with clear issue ownership.
  • Communication: Command of English with excellent verbal and written communication skills.
  • Adaptability: Ability to thrive in a fast-paced environment and maintain a professional brand identity without using company jargon.


salary: $16.49 - $16.51 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

  • Build immediate rapport with consumers to establish trust and brand authority.
  • Actively identify consumer needs through probing questions and active listening.
  • Articulate the features and benefits of protection products, subscription plans, and accessories.
  • Meet and exceed volume targets for sales and upselling against described company objectives.
  • Manage inbound and outbound interactions via phone, email, or chat while maintaining a professional brand identity.



Skills
  • Call Center
  • Telephone Etiquette
  • Empathy
  • Basic Computer Skills
  • Active Listening
  • Typing Skills
  • Sales Support (1 year of experience is preferred)
  • Call Center Support
  • Basic Software Skills

  • Qualifications
  • Years of experience: 1 year
  • Experience level: Entry Level

  • Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

    This posting is open for thirty (30) days.

    It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.




    Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

    Other Jobs To Apply

    Human Resources Manager (Full-Time, Remote) (Remote)

    REMOTE ENTRY-LEVEL POSITION - Full/Part-Time Available| Beginner Friendly - Start ASAP

    Flight Attendant (PT or FT with Premium Pay)

    Aetna Remote Jobs, Aetna Careers Remote @ Joblagii ( Manager Account Management )

    Software Engineer Principal (Remote)

    Airlines Customer Service Remote Jobs, Remote Airline Jobs Atlanta Apply In USA ( Customer Assi[...]

    Amazon Delivery Driver

    Senior SOC Analyst - 2nd Shift Weekends

    Portuguese (Brazilian or European) Remote Interpreter

    Amazon Content Moderator Job (Remote) $22/H ?? Part-Time ?? US

    Regulatory and Start Up Specialist (Portuguese speaker) (Fully Remote)

    Remote Cyber Security Engineer - Flexible, Part-Time

    Tier 1 SOC Analyst - REMOTE

    Chat Agent

    Remote Amazon Data Entry Jobs - No Experience - Part-Time

    Flexible Sortation Warehouse Associate(Smyrna)

    Amazon Customer Service - Work From Home $16-$35/hr

    Philadelphia Overnight Warehouse Associate with $21-$25/hr Pay

    Warehouse Associate (PT/FT with 1st/2nd/3rd shift openings)

    Data Entry / Medical Billing Work at Jobs

    Registered Nurse Triage and Transitions Team PRN

    Administrative Assistant (Remote)

    Remote Customer Service Specialist

    Warehouse General Labor & Forklift

    Remote Call Center Representative

    Area Manager II

    *New - Infusion Prior Authorization Specialist – Remote Position – (Experienced)

    Amazon Work From Home Data Entry Jobs, Amazon Looking To Fill 250 Work-From-Home Jobs Apply For[...]

    Earn Extra Cash as a Local Delivery Driver

    Sr. Ad Operations Manager, Social Marketing

    Warehouse Operations

    Warehouse / Supply Assistant

    Abbeville,LA:XL Warehouse Associate at Amazon | Hiring

    Part-Time Application Reader, Undergraduate Admissions

    Amazon Fulfillment Center - Warehouse

    Amazon Data Entry Jobs from home - No Experience Needed

    Amazon Delivery Driver

    Scalehouse Attendant

    Resource Liaison

    Cashier Assistant (Front End)

    Remote Product Tester - $25-45 per hour

    amazon flex $15+/ Hour (Sign on Bonus)!

    Software Engineer - Prime Video

    Entry Level Customer Service - Work From Home ™

    Amazon Package Delivery Driver - Earn $20.00 - $28.00/hr

    Student Warehouse Operative, Entry Level (No Experience Needed)

    Walmart Data Entry Work From Home (Entry Level/No Experience Required)

    Clinical Quality PM, One Medical Senior Health

    Weekend Remote Chat Support Jobs – Work Saturdays & Sundays Only | $25–$35/hr

    Online Proofreader