Remote Customer Success Engineer II - Backstage

Interested in driving Spotify’s developer portal philosophy among some of the largest and most advanced tech companies? We in Spotify’s Backstage team are looking for a Customer Success Engineer with a unique balance of technical knowledge, an eye for business, and interpersonal skills to kick start the area focused on providing strategic guidance to our customers and automating problem-solving.

We’re seeking versatile engineers skilled in web development and customer interaction. Your primary responsibility will be to build and maintain strong relationships with our current customers, ensuring their success and satisfaction with our commercial Backstage products and services. Ideal candidates have a strong background in developer productivity and/or infrastructure, technical consulting, and customer management or similar roles.

Join a high-paced, startup-like team of engineers, marketers, business developers, and product managers to drive an entirely new technology-focused business line and distribution channel. We want someone passionate about that type of environment.

What You'll Do

    • Nurture strong relationships with our mid-market segment by providing tools, information & training needed to achieve their desired outcomes
    • Capture customer objectives, map out a pathway to achieving them, and measure success using data-driven feedback loops
    • Onboard new customers through the implementation process, ensuring a smooth transition
    • Identify points of friction in the onboarding and adoption experience
    • Represent the voice of the customer with internal teams, including sales, product, marketing, engineering, and customer support to ensure customer satisfaction and resolve any problems or concerns.
    • Develop and maintain features on our open source platform, Backstage, collaborating with internal teams and the broader open source community to enhance developer experience and platform capabilities.

Who You Are

    • You have an understanding of how developers work and collaborate within an enterprise environment as well as extensive experience with modern web development and infrastructure
    • React, TypeScript, GraphQL, and Node are a part of your tool belt
    • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues
    • Excellent communicator with a strong focus on customer needs & able to explain complex technical concepts to non-technical users
    • Having worked in tech consulting or customer management is a bonus
    • Experience working with/contributing to backstage.io is a bonus

Where You'll Be

    • This role is based in New York City
    • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.

The United States base range for this position is $125,562-179,374 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.

Experience: 2 years required
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Human Resources Manager (Full-Time, Remote) (Remote)

REMOTE ENTRY-LEVEL POSITION - Full/Part-Time Available| Beginner Friendly - Start ASAP

Flight Attendant (PT or FT with Premium Pay)

Aetna Remote Jobs, Aetna Careers Remote @ Joblagii ( Manager Account Management )

Software Engineer Principal (Remote)

Airlines Customer Service Remote Jobs, Remote Airline Jobs Atlanta Apply In USA ( Customer Assi[...]

Amazon Delivery Driver

Senior SOC Analyst - 2nd Shift Weekends

Portuguese (Brazilian or European) Remote Interpreter

Amazon Content Moderator Job (Remote) $22/H ?? Part-Time ?? US

Regulatory and Start Up Specialist (Portuguese speaker) (Fully Remote)

Remote Cyber Security Engineer - Flexible, Part-Time

Tier 1 SOC Analyst - REMOTE

Chat Agent

Remote Amazon Data Entry Jobs - No Experience - Part-Time

Flexible Sortation Warehouse Associate(Smyrna)

Amazon Customer Service - Work From Home $16-$35/hr

Philadelphia Overnight Warehouse Associate with $21-$25/hr Pay

Warehouse Associate (PT/FT with 1st/2nd/3rd shift openings)

Data Entry / Medical Billing Work at Jobs

Registered Nurse Triage and Transitions Team PRN

Administrative Assistant (Remote)

Remote Customer Service Specialist

Warehouse General Labor & Forklift

Remote Call Center Representative

Area Manager II

*New - Infusion Prior Authorization Specialist – Remote Position – (Experienced)

Amazon Work From Home Data Entry Jobs, Amazon Looking To Fill 250 Work-From-Home Jobs Apply For[...]

Earn Extra Cash as a Local Delivery Driver

Sr. Ad Operations Manager, Social Marketing

Warehouse Operations

Warehouse / Supply Assistant

Abbeville,LA:XL Warehouse Associate at Amazon | Hiring

Part-Time Application Reader, Undergraduate Admissions

Amazon Fulfillment Center - Warehouse

Amazon Data Entry Jobs from home - No Experience Needed

Amazon Delivery Driver

Scalehouse Attendant

Resource Liaison

Cashier Assistant (Front End)

Remote Product Tester - $25-45 per hour

amazon flex $15+/ Hour (Sign on Bonus)!

Software Engineer - Prime Video

Entry Level Customer Service - Work From Home ™

Amazon Package Delivery Driver - Earn $20.00 - $28.00/hr

Student Warehouse Operative, Entry Level (No Experience Needed)

Walmart Data Entry Work From Home (Entry Level/No Experience Required)

Clinical Quality PM, One Medical Senior Health

Weekend Remote Chat Support Jobs – Work Saturdays & Sundays Only | $25–$35/hr

Online Proofreader