Description

Director of Human Resources Shared Services and Records

Mission:

The Human Resources Director of Shared Services and Records (HRDSSR) is responsible for planning, coordinating, and evaluating the various services, policies, and standard operating procedures (SOPs) for the organization. The HRDSSR will carry out and oversee the HR initiatives while providing advice and counsel to the leadership team. In addition, the incumbent is accountable for service level delivery through the effective management of the team, regular process improvements, and partnering with other functional areas. This leader will be responsible for developing strategies and providing advice on all HR-related subjects, keeping a pulse on employee relations, ensure practices are compliant with regulations, and coordinate the administering of HR services. The HRDSSR will report directly to the MD of HR Operations.

Supervisory Responsibilities:

Lead and oversee a team of HR clerks and managers to support general HR operations and all employment-related compliance matters, processes, and policies.

Location:

This is a full-time remote position based in Texas, with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate.

Travel Expectations:

Up to 20% of the time during the busiest parts of the year

What You’ll Do – Accountabilities

Essential Duties:

· Develop and deliver HR KPIs and reporting cadences to continuously enhance effectiveness and efficiencies across the regions

· Improve service delivery in all areas of operations including resource management, building skills and capabilities in the team, and continuously improving processes, systems and the knowledge base via standardization, digitalization, automation and process consolidation

· Establish and deliver a productive and high-quality Continuous Improvement (CI) roadmap, including business process improvement

· Develop and execute against profit plan (budget) objectives and targets annually, and ensure resources deployed optimally

· Engage with senior HR and business leaders on issue escalations and negotiate solutions

· Develop and maintain strong communication and presentation skills, with the ability to speak comfortably and professionally to individuals and groups at all levels of the organization

· Ensure all processes are documented and business continuity plans are in place

Additional Duties and Responsibilities:

· Partner with information technology teams to drive innovation and implement new solutions

Knowledge and Skills – Competencies

• Make Strategic Decisions: This team member uses data and trends to drive decisions that impact multiple teams, while anticipating risks and planning contingencies for key initiatives. They apply strategic frameworks to clarify challenges and guide coherent action, and they actively support others in strengthening their strategic thinking and decision-making capabilities.
• Manage Work and Teams: This team member builds and maintains systems to track progress toward team goals, ensuring clarity through defined roles and responsibilities. They implement structured processes that support smooth team operations and strategically allocate time and resources to drive goal achievement.
• Grow Self and Others: This team member uses data to assess development needs and designs learning opportunities that align with team goals and individual career growth. They model a growth mindset by being open about their own development and ensure that both personal and team-led learning initiatives are impactful and well-aligned with organizational priorities.
• Build a Culture of Trust: This team member builds trust and drives positive engagement across multiple groups, as reflected in strong feedback and survey results. They proactively address concerns, model transparency and authenticity, and foster collaboration through open, honest communication and shared ownership.
• Communicate Deliberately: This team member communicates a clear and compelling vision that aligns team efforts with organizational goals. They proactively identify and address communication gaps across workstreams, implementing solutions to enhance coordination, while anticipating and resolving stakeholder concerns before they surface.

Additional Skills:

· HR Operations Expertise: strong knowledge of HR policies, procedures, and best practices with experience in process improvement and optimization

· People Management: ability to manage and lead a team of HR shared services staff, build effective relationships with other HR functions, and provide coaching and mentoring

· Customer Focus: ability to understand the needs of various stakeholders, deliver high quality service and ensure customer satisfaction

· Project Management: ability to manage complex projects, develop project plans, monitor progress and deliver on time/budget

· Change Management: ability to lead and manage change initiatives, communicate effectively

· Communication: strong verbal and written communication skills to communicate effectively

· Problem-Solving strong analytical skills and ability to identify, analyze and solve complex problems and recommend effective solutions

· Continuous Improvement: strong focus on innovation, CI tools and enhancing HR shared services delivery

Required experience:

· Education: Bachelor's Degree in HR, Business, or a related field required

· High level of proficiency in Microsoft Excel, PowerPoint, and Word required

Preferred Education and Experience:

· Master's Degree preferred

· At least 3 years of experience in Human Resources

· At least 1 year of successful management experience

· Experience in managing and implementing multiple projects

· Strong business partnership experience

· Experience designing, assessing, deploying and optimizing initiatives

· Strong collaboration skills with experience partnering across HR functions

· Excellent communication and interpersonal skills

· Experience with defining and presenting pipeline metrics and data

Physical Requirements:

· Must be able to sit for extended periods of time without leaving the work area.

What We Offer:

Compensation & Benefits:

Salaries for people entering this role typically fall between $89,600 and $105,300, commensurate with relevant experience and qualifications and in alignment with internal equity. This role is also eligible for performance pay based on organizational performance and goal attainment.

Additionally, we offer medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan. You can find more information about our benefits at

* IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.

Application process:

Submit your application online through Jobvite. Please note that applications will be reviewed on an ongoing basis until the position is filled. Applicants are encouraged to apply as early as possible.

Learn more about IDEA

At IDEA, we use our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here:

IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.