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Remote Entry Level Jobs, American Express Travel Consultant Apply In US ( Travel Consultant )
Job Overview
Position: Travel Consultant. Salary: $22 per hour. Company: American Express. Location: Wyoming, USA. Education: Bachelor’s degree. Remote work (hybrid) available; requires 25Mbps Internet and a quiet workspace.
Job Responsibilities
- Provide top‑class customer support to AmEx card participants with unforgettable travel experiences.
- Ask personalized questions to understand patron needs and deliver proactive, outstanding service via multichannel support.
- Develop travel expertise to assist travelers with itineraries, cancellations, re‑bookings, and exchanges.
- Troubleshoot travel‑related issues and guide customers on using the American Express travel website.
- Research, plan, and execute customized travel itineraries, including booking domestic and worldwide flights, car and resort travel.
- Assist card members in accessing unique benefits and maximizing loyalty rewards.
- Communicate current product offerings, fees, and relevant information to card members.
- De‑stress card members during unexpected travel situations and maintain focus on customer experience.
- Maintain a “Club First” mindset and promote loyalty.
Qualifications
- Proven ability to provide high‑quality customer support, preferably in a call‑center environment.
- Experience in hospitality, concierge, lifestyle services, high‑cease customer service, or sales roles.
- Travel reservation experience is a plus.
- Passion for building customer loyalty through attentive listening, rapport, and excellent support.
- Strong written and verbal communication skills in English.
- Consultative skills and ability to offer confident guidance.
- Geographic knowledge and cultural awareness.
- Ability to recover from stress in a fast‑moving environment.
- Problem‑solving skills with creative solutions for immediate resolution.
- Attention to detail and accuracy.
- Computer skills — proficiency with multiple tools and systems.
- Time management and multi‑tasking.
- Integrity and ability to handle customer data with sensitivity.
- Team‑player attitude working with colleagues at all levels.
- Metrics‑driven mindset with a healthy drive to exceed targets.
- Availability to work shifts, nights, and weekends.
- Bachelor’s degree (or equivalent).
Benefits
- Competitive base pay.
- Performance‑based bonus.
- Health, dental, vision, and life insurance.
- HMO coverage from day one for employee and eligible dependents.
- Retirement fund.
- Professional growth through training and career advancement.
- Paid maternity/paternity leave.
- On‑site facilities: gym, yoga/dance studio, game room, library, lounge.
Remote Work Requirements
Hybrid work arrangement (onsite and work from home) is required. Home office must have a reliable 25Mbps Internet connection and a quiet, non‑public workspace.
