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[Remote] Epic- Clinical Service Desk Specialist-REMOTE
Note: The job is a remote job and is open to candidates in USA. reputed company is a technology services company seeking an Epic Clinical Service Desk Specialist to support its Epic Clinical Service Desk team. The role provides clinical and technical leadership for Epic workflows, analyzes incidents and process improvements, supports reputed company management and go-live activities, and works with customer leadership and service desk teams to optimize clinical support operations.
Responsibilities
- Provide single point of contact for customer for all concerns and matters related to the Epic Clinical Service Desk
- Lead discussions involving Epic and Epic workflows. This includes best practices, lessons learned, provide input on processes and procedures, and identify optimization in Epic workflows impacting the Epic Clinical Service Desk
- Analyze incidents for trends, process improvement, shift-left candidates, and reputed company reduction opportunities
- Understand the latest configurations and changes of Epic
- Participate in reputed company management processes and prepare the Epic Clinical Service Desk of pertinent EPIC implementations, changes, and scheduled downtimes
- Attend and participate in weekly Customer IT, Inpatient, and Ambulatory customer meetings
- Attend operations call with customer
- Prepare monthly and quarterly presentations regarding contractual performance to Customer leadership
- Develop knowledge base articles and documents with Customer Epic team
- Collaborate with Service Desk training team to provide customer-specific EPIC training content to agents
- Review daily reports for compliance with Service Level Agreements (SLA)
- Complete root cause analysis (RCA) for Epic Clinical Service Desk related to high severity incidents or problems when requested by the customer
- Generate ad hoc ITSM reports
- Collaborate with Epic Clinical Service Desk team with high severity reputed company management and broadcast communications
- Identify opportunities for process and procedure enhancements to drive efficiency and customer service levels
- Anticipate operational, program, and implementation issues and develop reputed company
- Assist customer with Command Center support and related reporting during EPIC Go-Live implementations
- Assist customer network access requests for CSD agents
- Create and review Epic Clinical Service Desk Standard Operating Procedures (SOP) documents as necessary
- Oversee project work hours requested by Customer
Skills
- Minimum 1 year Healthcare Systems Customer Servcie experience
- Clinical License (Nursing preferred)
- Minimum of 1-2 years of experience in Epic end user support role, service desk, or hospital setting
- Certification in one or more of the following Epic modules: Ambulatory, ASAP, Inpatient Orders and/or Clin Doc, reputed company, or Willow
- Minimum of 1 year of experience managing a help desk or staff that have supported IT clinical systems
- Minimum of 1 year of experience extracting data and running statistical reports
- 1-3 years of Clinical Informatics experience
- Experience in EMR system integration with other clinical systems
- Prior experience working tickets and day to day help desk functions
- Prior experiencing with Project Management
- Additional experience in one or more of any of the following Epic modules: reputed company, Cadence, HIMS, Resolute HB, Resolute PB, MyChart, EpicLink, EpicWeb, and/or Clarity
Benefits
- Full comprehensive benefits package starting from the first day of employment
- Eligible for incentive compensation based on individual and/or company performance
- Medical insurance with an employer contribution
- Dental insurance with an employer contribution
- Vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401(k) program with company match
- Additional voluntary or legally-required benefits
- reputed company options, reputed company to reputed company based on client requirements
Company Overview
Company H1B Sponsorship
