REMOTE-Healthcare Agent Work At Home

Position: Customer Service Representative

Location:

Terms: Full-time

Pay: $XX/hr

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you\'ll help our clients by addressing their customers\' concerns, providing support, and resolving issues.

Responsibilities

  • Assist customers with issues and concerns they are experiencing during the use of the product and/or service
  • Document call-related information for auditing and reporting purposes
  • Maintain and update customer information as necessary
  • Upsell current customers on new or enhanced services
Qualifications Qualifications
  • High school diploma or GED
  • Customer service experience is a plus
  • Strong computer navigational skills
  • Familiarity with Microsoft Office applications (Word, Excel)
  • Excellent oral and written communication skills
  • Exceptional listening/comprehension skills
  • Professional and courteous
  • Customer oriented
Work Environment
  • Ongoing usage of phone and computer systems
  • Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
  • Alorica will provide the equipment you need to conduct your work which may include a webcam.
  • You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
  • Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
Physical Demands
  • Constant sedentary work

Benefits

  • Health, dental, and vision coverage/HSA
  • PTO
  • Paid holidays and sick time
  • Optional daily pay or weekly pay
  • 401K retirement plan
  • Leadership programs
  • Paid training and tuition reimbursement
  • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
  • Employee assistance program
  • Additional voluntary benefits
Next Steps
  • Place an application
  • Complete your online assessment
  • Our team will review your application
  • If selected to move forward, our team will follow up directly
  • DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
    We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
    Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. #J-18808-Ljbffr
    Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

    Other Jobs To Apply

    Warehouse Picker/Packer

    Cybersecurity PM

    Overnight Warehouse Associate|Part-Time Job|Fort Worth | Part

    [Hiring] Utilization Review Registered Nurse @Hines & Associates Inc

    Investment Designer (Contract)

    [Hiring] Claims Research Resolution Representative @Humana

    Administrative Assistant / Data Entry Clerk (Remote) - Typing

    Part-Time Copy Editor, West Coast

    Technical Writer (Remote | $90–$140/hr)

    Remote Live Chat Support Specialist

    General Warehouse Associate - Now Hiring

    Virtual Assistant (Part-Time / Work From Home)

    Part-Time Collections Evening

    Remote Support Operations Night Role - No Calls, Messaging Only

    New Releases Feature Writer | MovieWeb

    Southwest Airlines is hiring: SEO Consultant in Dallas

    Southwest Airline Careers Remote, Remote Airline Jobs Near Me @ Job8een ( Lead Engineer )

    Chat Support Agent

    Fedex Entry-Level Remote Jobs (No Degree, No Experience)

    Experienced or Beginner Virtual Assistant for Teens - Make Money Online with Flexible Hours

    Part time typing jobs from home-

    USA JOB Disney Careers, Remote Jobs For Disney Job ID- 753

    Remote Live Chat Support Agent

    Watch Netflix (Tagger): $12-$46

    Remote Transcriptionist

    Global Brand Manager

    Janitor - Now Hiring

    Freelance English (US) Live Captioner/Live Subtitler

    Freelance English (US) Live Captioner/Live Subtitler

    Data Entry Clerk Work From Home - Part Time Focus Group Panelists - Now Hiring

    Remote Customer Service Rep Up To 19Hour No Degree Needed

    Senior Product Manager, Consumer Payments

    Data Entry Clerk

    Typing Work Work From Home ( Remote)

    Utilities Maintenance Mechanic

    Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

    amazon work from home $15+/ Hour (Sign on Bonus!)!

    Part-Time Paid Research Panelist - Remote (Work From Home)

    Customer Service Call Center Representative

    Work From Home Customer Service Rep

    Remote Customer Support Specialist – Chat & Live Assistance for College Students (2025 Cohort) – Join talentflow

    **Dedicated Overnight Customer Care Representative – Remote Live Chat Support Specialist (No Experience Needed) – Join arenaflex**

    **Experienced Remote 4‑Day Weekend Shift Customer Care Agent – Phone & Live Chat – Join arenaflex’s Innovative Support Team**

    Remote Transcription Jobs – Beginners & Freelancers

    English Transcribers — Technical Training Courses

    (Part Time / Work From Home) Amex Virtual Assistant Job

    Part-Time Substitute Leadership Coach

    Senior Sales Account Manager, US LCS

    Trade Compliance Manager II — Global Trade Expert

    Entry-Level Data Entry Clerk – Precision & Accuracy Focus – No Experience Needed – Join arenaflex