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[Remote] Insurance Service Support Associate - Remote (Must Live in UT/AZ)
Note: The job is a remote job and is open to candidates in USA. AAA NCNU provides member-focused insurance and roadside assistance services. The Insurance Service Support Associate supports insurance policy servicing and retention by reviewing coverage, recommending and selling suitable products, answering customer questions, processing payments, and maintaining accurate account records.
Responsibilities
- Services all partner insurance policies
- Conducts a comprehensive policy and product review with clients to maximize the best value options while offering a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind, and issue policies
- Uses sales techniques and product knowledge to identify customer-specific needs to retain prospective and current Members with existing and additional products and services. Effectively explains the value proposition and answers questions to overcome objections to close the sale and collect payments
- Ensures accurate and timely tracking is completed as required, including notating accounts with all customer interactions and actions taken
- Identifies process improvement opportunities, proposes solutions, and implements best practices
Skills
- CANDIDATE MUST LIVE IN ARIZONA OR UTAH
- Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
- Strong sales, customer service, tracking, and follow-up skills
- Knowledge of software applications including word processing, spreadsheets, browsers, and email
- Ability to multitask in a fast-paced working environment
- Ability to accept feedback and course correct as necessary
- High school diploma or GED required
- One year of sales, retention or customer service experience
- Acquires all unrestricted licenses required to sell Insurance and Membership products in all states serviced by the Member Service Center at the time of hire or added thereafter, required within 60 calendar days of (i) starting in the role, or (ii) expansion of the Member Service area
- Knowledge of AAA products, services, and systems preferred
- Bilingual communication skills preferred
- Active Property & Casualty License or Personal Lines License preferred
Benefits
- Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Medical, Dental, Vision, wellness program and more
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
- Remote work arrangement
Company Overview
