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[Remote] Manager, North American PMO
Note: The job is a remote job and is open to candidates in USA. LexisNexis Risk Solutions helps businesses manage risk, improve operational efficiency, and enhance customer experiences through solutions in areas such as financial crime compliance, identity verification, fraud prevention, and credit risk. The Manager of the North American Project Management Office will lead project managers, oversee portfolio delivery, provide executive reporting, and improve PMO processes and governance.
Responsibilities
- Lead, coach, and develop a team of project managers by setting clear expectations, providing feedback, and driving accountability for delivery outcomes and professional growth
- Foster a high-performing culture grounded in ownership, accountability, collaboration, respect, and professional communication
- Own project assignment decisions, align resources to project needs and priorities, and balance workloads to support delivery effectiveness and utilization
- Oversee portfolio delivery against scope, schedule, budget, quality, and defined client and business outcomes
- Monitor portfolio health, capacity, financial performance, risks, gaps, and opportunities, including revenue, margin, and delivery costs
- Ensure project data, reporting, and documentation are accurate, complete, timely, consistent, and audit-ready across Adaptive Work and other required tools and templates
- Provide consolidated portfolio reporting and executive-level insights that support informed decision-making and proactive risk management
- Define and manage escalation processes, ensuring risks and issues are identified early, documented clearly, assigned appropriately, and driven to resolution
- Partner with Sales and Professional Services during pre-delivery phases to align project scope, assumptions, and delivery plans
- Guide project managers through blockers and complex cross-functional delivery challenges while reinforcing disciplined execution and follow-through
- Ensure requirements are defined, aligned, traceable, and validated throughout the project lifecycle
- Ensure appropriate project assurance and quality practices are applied, including reviews and validation to confirm delivery remains on track
- Ensure projects are effectively closed, including completion of documentation, transition to business-as-usual operations, and capture of lessons learned
- Drive adoption of standard tools, templates, methodologies, governance, and reporting practices across the team
- Identify and implement improvements that enhance the scalability, consistency, and effectiveness of the PMO, and share best practices and lessons learned
- Perform other duties as assigned
Skills
- Bachelor's degree, preferably in Business, Project or Program Management, Information Technology, or a related field, or equivalent experience
- 5+ years of experience in project or program management, including experience leading teams or managing project portfolios
- Proven ability to lead and develop teams, drive accountability, and foster a positive, high-performing culture
- Demonstrated ability to partner effectively with Professional Services, Sales, Product, and other internal stakeholders to drive alignment and execution
- Strong executive communication skills, including the ability to deliver clear, concise, and professional updates, escalations, and portfolio insights to senior leadership
- Experience with project management and reporting tools such as Adaptive Work, JIRA, or similar platforms, with a focus on reporting consistency, data accuracy, and portfolio visibility
- Demonstrated ability to manage complex risks and escalations, maintain appropriate documentation, and drive resolution across cross-functional stakeholders
- Strong stakeholder management and influencing skills, including the ability to build relationships and lead across teams without direct authority
- Excellent verbal and written communication skills with a strong emphasis on clarity, professionalism, and executive presence
- Strong analytical, problem-solving, planning, organizational, and judgment skills, with the ability to manage competing priorities and drive outcomes
- Proficiency in Microsoft Word, Excel, PowerPoint, and Teams
- Experience in Financial Crime Compliance, risk, or financial services industries is preferred
- Experience with Adaptive Work, JIRA, and reporting tools is strongly preferred
Benefits
- Comprehensive, multi-carrier program for medical, dental and vision benefits
- 401(k) with match
- Employee Share Purchase Plan
- Wellness platform with incentives
- Headspace app subscription
- Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
- This job is eligible for an annual incentive bonus.
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