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[Remote] Senior Customer Success Technical Architect - Bilingual (English and French)

October 3, 2026

Note: The job is a remote job and is open to candidates in USA. IBM Global Sales brings together innovation, collaboration, and expertise to help clients solve complex business challenges and drive digital transformation. The Senior Customer Success Technical Architect will serve as a trusted technical advisor for Confluent customers, guiding architecture, adoption, retention, and expansion while partnering with Sales, Product, Engineering, and Customer Solutions teams. The role focuses on data streaming platforms, customer technical success, and solutions involving Kafka, Flink, cloud infrastructure, and distributed systems.

Responsibilities

Champion and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective while coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success
Identify customer technical objections and develop strategies to address those blockers to adoption
Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design
Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)
Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management
Document and transfer knowledge to customers and internal teams. This assists customers in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers
Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products
When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering

Skills

Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers
Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies
Self starter who loves a fast-paced environment
Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context
Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)
Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)
Experience with Java Virtual Machine (JVM) tuning and troubleshooting
Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
Ability to learn new technologies quickly, as well as a strong interest in doing so!
Confluent Developer or Administrator certifications (
Experience with Apache Kafka & Apache Flink
Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc
Emerging Technologies Knowledge: Experience in staying up-to-date on industry trends, market dynamics, and key players, with the ability to identify and capitalize on emerging opportunities
Strategic Thinking: Experience in developing industry insights and solutions that drive business value and address pressing industry challenges, with the ability to think strategically and tailor guidance to client needs

Benefits

World-class onboarding
Continuous learning
A supportive culture
Tools and opportunities to grow your career
US Remote work arrangement

Company Overview

IBM provides technology and consulting, including software, infrastructure systems, and cloud-based solutions. It was founded in 1911, and is headquartered in Armonk, New York, USA, with a workforce of 10001+ employees. Its website is

Company H1B Sponsorship

IBM has a track record of offering H1B sponsorships, with 1230 in 2026, 2857 in 2025, 3115 in 2024, 2047 in 2023, 1795 in 2022, 1153 in 2021, 2669 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...