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[Remote] Sr. Director/Team Lead US Oncology Customer Engagement Platform Strategy and Enablement
Note: The job is a remote job and is open to candidates in USA. Pfizer is a global biopharmaceutical company seeking a senior leader to support the US Oncology Customer Engagement Platform. The role develops strategic and operating plans, provides insights and operational enablement, leads Team Epic, manages cross-functional initiatives, and oversees resource allocation, governance, and organizational development across the Oncology commercial organization.
Responsibilities
- Generate critical business insights that informs the strategic and executional priorities for the organization
- Identifies innovative and transformative approaches to advancing our customer engagement model, in partnership with the CEP Lead and CEP LT
- Leads all strategic operational and portfolio activities across the U.S. Oncology Field Organization including operating plan, strategic plan, and deployment
- Prioritizes the adoption of AI within the organization and applies it as an enabler of the CEP organization’s success, with a future-focused mindset
- Leads team that analyzes, and reviews data across Oncology to track performance and drive accountability for execution against business priorities
- Responsible for overseeing, organizing, and facilitating all cross-brand national sales operational matters, including Incentive Compensation (IC), National/POA meetings, Training, Compliance, , as well as other operational areas
- Coordinates alignment and discussion of cross commercial group communication for the CEP organization (CEP Lead, 4 National Sales Directors, and Oncology Account Group Lead)
- Establish appropriate governance for CEP initiatives and proactively identify, assess, escalate, and mitigate operational, compliance, data-privacy, technology, and execution risks, including the responsible use of AI and analytics
- Lead and develop a team of 5 direct reports to enable the success of the US ONC CEP organization
- Collaborate on commercial strategies across the US Commercial oncology organization, with an enterprise mindset to deliver business and patient impact
- Foster and develop growth and development initiatives and programs across CEP to Empower Our People, in close partnership across functions, including PX
- Represents US Oncology operations in various cross-enterprise customer facing initiatives
- Work with Oncology Portfolio Acceleration on key business insights and commercial strategies to innovate and maximize execution and impact
- Serve as a connection point with CEP enablement leads and various CMO functions, to drive adoption and uptake of tools, capabilities, and resources that will maximize impact
- Identify, innovate, implement, and sustain culture initiatives and capabilities development in partnership with CEP leadership
- Cultivates strong relationships across the CEP organization, including leaders, to ensure alignment to CEP priorities and connectivity within and across the entire organization
- Leads Budget Tracking to ensure CEP alignment to plan
- Leads Op Planning, providing organization, structure and relevant data to help inform decision making, while partnering closely with Finance
- Actively manages and leads Directors to manage respective Oncology CEP expenses and budget
- Evaluate strategic and operational tradeoffs across competing CEP priorities and provide recommendations on resource allocation and budget decisions across CEP priorities
Skills
- Position requires at least 12 years of experience in US pharmaceutical, Biotech, or consultant experience in sales and/or marketing (or like functions), with demonstrated success working collaboratively across different parts of the organization
- 1st line supervisory experience required
- Documented ability to lead innovation and develop partnerships to build on business opportunities and organizational capabilities
- Demonstrated success in a highly fast-paced setting managing a team of diverse colleagues in multi-disciplinary positions
- Demonstrated analytical and problem-solving skills required
- Demonstrated ability to navigate across Pfizer to achieve BU objectives
- Strong project and program management skills, including change leadership
- Must have proven ability to manage complex situations in a matrix organizational structure through the participation in or leadership of cross-functional teams, together with strong team membership skills
- Strong organizational skills and attention to detail; ability to lead through influence
- Strong executive presence, including oral and written communication skills
- Excellent follow-through and highly communicative style required
- Demonstrated business acumen, strategic thinking abilities, and financial acumen
- Strong judgment in prioritization, escalation, enterprise trade-off decisions, data governance, and the responsible use of AI and digital platforms
- Comfortable working with Senior Leaders; competence in developing senior leadership presentations
- Sensitivity, discretion and confidentiality
- Candidates must be authorized to be employed in the U.S. by any employer
- U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future
- This position requires permanent work authorization in the United States
- 5 years of experience in operations, analytics, and leading organizational strategy strongly preferred
- Direct work experience within the Oncology therapeutic area and US Oncology organization strongly preferred
- Experience working with Organized customers such as Payer, GPO, SPP, IDN, LPNs
- Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide
Benefits
- Participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary
- Eligibility to participate in Pfizer’s share based long term incentive program
- 401(k) plan with Pfizer Matching Contributions
- Additional Pfizer Retirement Savings Contribution
- Paid vacation, holiday and personal days
- Paid caregiver/parental and medical leave
- Medical, prescription drug, dental and vision coverage
- Relocation assistance may be available based on business needs and/or eligibility
- US Remote work arrangement
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