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Retail Pharmacy Account Manager

October 27, 2026

Job Description:

Build relationships with retail pharmacy field leaders implementing chain headquarters direction and pharmacy-based programs
Leverage Pfizer’s value proposition to create mutually beneficial business opportunities and outcomes
Use stakeholder insights to create customer-focused action plans
Tailor account management strategies to customer needs and market changes
Prioritize customer opportunities using internal data, stakeholder maps and Watchtower input
Train and compliantly share approved externally facing performance data with retail pharmacy field leaders
Use the Population Health Discovery Tool to share geographic and demographic immunization opportunities
Conduct account planning and project management using Pfizer Account Management resources
Implement and measure customer-aligned projects and educational initiatives
Prioritize retail areas and track operationalization across communication, education, patient identification, execution and stocking
Align approved Pfizer resources to customer immunization programs
Drive pull-through through project management, field leader education and workflow engagement tools
Facilitate internal sharing of chain best practices in patient identification, workflow and counseling
Analyze market trends, competition and customer history to improve account interactions
Complete full account management curriculum and retail pharmacy-specific training
Execute marketing programs, present approved materials and lead strategic projects with near-, mid- and long-term impact
Collaborate with the Retail Trade Account Director, local Sales ABMs and cross-functional Pfizer teams
Develop and contribute to internal customer plans and RAM strategies
Understand customer strategic plans and prioritize implementation across geographies
Provide marketing and strategy teams with geographic and customer insights for market-specific materials
Communicate and collaborate compliantly with Sales, Medical, PCA and Government Relations colleagues
Share and scale proven practices across the region and nation
Meet customers live and virtually, including promotional exhibit opportunities
Adhere to Pfizer policies, procedures, values and business conduct standards

Requirements:

Bachelor’s Degree required; advanced degree in a related field preferred
5+ years pharmaceutical or retail-related experience, combining sales and marketing in pharmaceuticals or related industries
Prior account management experience in retail pharmacy or large organized customers preferred
Valid US driver’s license and a driving record in compliance with company standards
Demonstrated ability to meet or exceed product performance objectives
Success working in a matrix environment and leading through influence across multiple teams
Ability to engage and deliver impact among key decision makers with large accounts
Ability to formulate, develop, write, communicate and monitor stakeholder business plans
Experience executing and overseeing complex programs and projects; strong project management skills
Experience collaborating and gaining alignment across field and HQ organizations
Prior team management and/or account management preferred, or an IDP-aligned development role with demonstrated leadership
Track record assessing customer needs and bringing relevant cross-functional tools and resources
Strong leadership, cross-functional leadership, collaboration and resource utilization skills
Experience leveraging data and information to prioritize business opportunities
Success in problem solving and entering new markets in a structured organization
Strong understanding of the evolving US healthcare landscape, including US Healthcare Reform and its impact on retail pharmacy customers
Strong business acumen, problem solving, strategic thinking, project management, planning and prioritization skills
Proficiency in executive-level customer engagement presentations and excellent executive presence
Excellent communication skills to explain public health arguments and clinical value propositions and influence product acceptance
Ability to travel up to 50% of the time, including customer and internal Pfizer meetings
Ability to travel domestically and stay overnight as necessary
Must live in the geography or within a commutable distance to the majority of the geography, as approved by leadership
Must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required; U.S. work visa sponsorship is unavailable now and in the future

Benefits:

Pfizer Global Performance Plan with a bonus target of 20.0% of base salary
Eligibility to participate in Pfizer’s share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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5. HOW DO YOU PROCESS INFORMATION?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...