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Retirement Programs Representative I - HR Executive Compensation & Retirement Programs - Akron FirstEnergy Headquarters

September 26, 2026

About the position

This position is within Human Resources in the Retirement Programs group and reports to the Manager, Executive Compensation & Retirement Programs. It may be located at the Corporate Headquarters in Akron, Ohio, Greensburg, Pennsylvania or Reading, Pennsylvania. The position is responsible for performing various business-related activities to support the Retirement Programs department. The Retirement Programs team is responsible for administering the defined benefit pension (qualified and non-qualified) and our 401(k) program. This position partners with the business units to ensure that programs support their objectives by helping to attract and retain key and critical talent.

Responsibilities

Supports the administration of our defined benefit pension programs, both qualified and non-qualified plan formulas
Supports the administration of our 401(k) program
Assists with monthly pension payroll processing and validations; knowledge of Oracle is a plus
Performs various reconciliations and research discrepancies
Processes active and retiree deaths which involve confirmation, updating pension option elections and identifying the beneficiary, as applicable, and notifying vendors
Assist with all special pension-related projects such as early retirement options and pension lift-outs
Compiles data in preparation for retirements (projections and actual retirements), including data requests from external financial providers
Reviews divorce documentation to determine if a Qualified Domestic Relations Order or Domestic Relations Order are necessary
Perform SOX controls designed to ensure data accuracy for pension calculations and valuations
Work with internal and external auditors on the annual pension audit
Reviews and supports calls from current and former employees with questions on retirement programs, beneficiary changes and/or account distributions
Consulting with business unit leaders on retirement program practices and processes
Preparing and delivering pension-related presentations to employees
Preparing various ad-hoc reports and statistics for the company's retirement programs and initiatives, which may include performing complex reporting and analysis functions
Recommending process improvements as well as recommending and implementing solutions to drive change across the organization
Working knowledge of the administration of 401(k) under Fidelity is a plus
Working knowledge or familiarity of Code Section 409A is a plus

Requirements

Bachelor's degree in related discipline with a minimum of 4 to 7 years relevant work experience, or in lieu of a Bachelor’s degree, a minimum of 7 years of relevant work experience.
Demonstrated proficiency in job skills required to perform in defined business role.
Applies understanding by generalizing conceptual knowledge to determine ways to solve routine challenges.
Effectively influences and exercises independent judgment on basic projects and assignments and starts to recognize greater implication to unrelated business operations and/or processes.
Requires a lesser degree of management oversight.
Proficient written and oral communication skills with the ability to tailor messaging and effectively and concisely communicate concepts.
Proficient knowledge/use of Microsoft Office tools including Excel (high degree desired), PowerPoint, and Word.
Proficient analytical and quantitative skills with demonstrated ability to proactively identify challenges or roadblocks, gather and analyze relevant information while furthering understanding of the topic/issue, develop solutions, and present recommendations.
Proficient knowledge of section operations and fundamental knowledge of department operations.
Proficient work management skills; ability to independently organize, manage and prioritize multiple work assignments.
Demonstrates proficiency in working with management and peers internal and external of the department. Ability to support established relationships and interface with external parties while maintaining core business objectives.
Understand the connections between the various areas in HR
Bachelor’s degree in related discipline with a minimum of 7 to 10 years relevant work experience, or in lieu of Bachelor’s degree, a minimum of 10 years relevant work experience required.
Career level individual exhibiting full level competency.
Recommends and implements solutions to complex issues and assignments and develops process improvements and efficiencies aligned with the big picture.
Effectively manages projects with a sense of ownership and thoroughness.
Possesses strong skills and knowledge, provides leadership on initiatives and projects, and is viewed as an informal leader to peers.
Ability to perform in an independent manner with minimal oversight of supervision.
Advanced written and oral communication skills with the ability to effectively tailor messaging and communicate complex concepts.
Advanced knowledge/use of Microsoft Office tools including Excel (high degree desired), PowerPoint, and Word.
Advanced analytical and quantitative skills with demonstrated ability to proactively identify complex challenges or roadblocks, gather and analyze relevant information while furthering understanding of the topic/issue, develop solutions, make results-driven recommendations, interpret results, and improve solutions.
Advanced knowledge of section operations and proficient knowledge of department operations.
Advanced work management skills; expert organizational skills and the ability to manage and prioritize multiple work assignments. Ability to assume additional responsibilities and stretch workload capacity without affecting quality of work or customer service.
Demonstrates advanced ability to work with management and peers internal and external of the business unit; provides mentoring and onboarding. Ability to develop mutually beneficial relationships and interface with external parties. Communicates with and effectively supports Company leadership, at all levels of the organization.
Understand the connections between the various areas in HR

Nice-to-haves

Knowledge of Oracle is a plus
Working knowledge of the administration of 401(k) under Fidelity is a plus
Working knowledge or familiarity of Code Section 409A is a plus
CEBS or SHRM certification is a plus

Benefits

company-sponsored pension plan
401(k) savings plan with matching employer contribution
a choice of medical, prescription drug, dental, vision, and life insurance programs
skills development training with tuition reimbursement

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...