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Scribd - Senior SWE (Identity)

September 26, 2026

About the team and role

Our team's mission at Scribd is to grow revenue and reduce costs through sophisticated, reliable, and secure authentication solutions. The Identity full-stack team works on projects that span Product, Infrastructure, Security, and Customer Support, and supports frontend and mobile teams via APIs. We have 200 million monthly visitors with more than 2 million active subscribers, and we receive several million login and sign-up requests a day. The team builds and maintains secure protocols that protect user credentials and data during authentication, while giving users a frictionless, seamless login and sign-up experience — and keeping our authentication methods compliant with relevant security standards, regulations, and industry best practices.

Scope of this role: This position begins on Customer Support / self-service initiatives (e.g., self-service account recovery and cancellation, reducing support load) and then transitions to core Identity roadmap projects (authentication, login & account-creation improvements, session management).

How we work with AI

AI-powered development tools like Claude Code and Cursor are deeply integrated into our day-to-day engineering culture. We leverage these technologies for authoring code, troubleshooting complex bugs, and vetting architectural designs, and we look for engineers who do the same. However, accountability remains paramount: you are expected to fully own every line of code you deliver and must be able to articulate and justify your technical decisions. To evaluate this, our hiring process features a specific AI Fluency assessment where you will collaborate with an AI assistant in a live environment.

About you

You're a determined, detail-oriented engineer who enjoys working with a team. You are confident yet humble about your skills and your ability to be a productive developer. You care about code review as both a chance to present your work and to learn from others. You own your work — you can explain and defend your designs and code without being prompted. You focus on long-term solutions, not just the quick fix, and you never skip testing. You are always learning and always working to improve your craft.

What you will do

Build self-service flows that reduce Customer Support load (e.g., account recovery, cancellation) and reduce friction across support tools & workflows (Zendesk, Forethought, Scribd Admin panels).
Build and enhance identity-related functionality: authentication, session management, and user data protection.
Improve login and account creation (e.g., passwordless / magic links / passkeys, One Tap), MFA, and identity verification.
Integrate and optimize risk-based fraud detection and other security measures to mitigate threats.
Design and implement user data retention and deletion workflows in compliance with regulations (e.g., GDPR).
Implement projects with attention to quality, maintainability, performance, scale, and observability.
Write clear technical documentation based on project proposals.
Work closely with product, security, and legal teams on identity initiatives.

Requirements (must have)

4–6 years of professional software development experience.
Strong written communication skills (we are a remote-first company).
Proficiency in Ruby on Rails; experience with JavaScript/React (≈1 year is sufficient — this is a backend-focused role with some frontend).
API integration skills, with a focus on authentication.
Experience working with relational databases at scale, and proficient with SQL.
Experience with complex backend systems, including MFA, email verification, and risk-based fraud detection.
Familiarity with version control (Git).
Enthusiasm — teammates who are ready to build and improve the way we build.
Participate in the Identity squad on-call program. The 24/7 on-call rotation is shared among engineers and occurs every three weeks, with one week of on-call duty per engineer. Historically on-call is uneventful — about one page a month.
Good overlap with the EST timezone (09:00–13:00 EST).
AI Fluency: Comfortable using AI tools to accelerate development — and able to explain, defend, and own everything you produce with AI assistance.

Nice to have

Security fundamentals — best practices for handling sensitive user data and transactions.
Experience with Customer Support tools such as Zendesk and Forethought.
Familiarity with CIAM, SSO, SAML, MFA, and federation concepts.

Interview process

Silver Recruiter Screen
Silver Technical Screen
Client Technical Interview
Client Database Modeling Interview
Client AI adoption Interview
Client Final Interview

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...