senior claims adjuster (Remote)

<strong>Now Brewing – Senior Claims Adjuster! #tobeapartner<br><br></strong>From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.<br><br><strong>Job Summary And Mission<br><br></strong>The Senior General Liability Claims Adjuster plays a critical role in protecting the company by investigating, evaluating, negotiating, and resolving complex liability claims. Working in a fast-paced and collaborative environment, this position combines technical claims expertise, sound judgment, and strategic decision-making to reflect the company's values<br><br><strong>Summary Of Key Responsibilities<br><br></strong><ul><li> Investigate, evaluate, negotiate, and resolve high-exposure general liability claims involving bodily injury, property damage, and other casualty matters while balancing financial objectives, claimant experience, and reputational considerations.</li><li> Partner with TPA to ensure timely, consistent, and effective claim handling, driving favorable claim outcomes aligned with company standards.</li><li> Assess liability, exposure, litigation risk, and potential business impact to develop resolution strategies in alignment with Company’s goals and values, while balancing financial interests and brand reputation.</li><li> Provide claims expertise and consultation to appropriate departments, identify emerging loss trends and promote consistent claims practices that support organizational objectives and operational excellence.</li><li> Evaluates subrogation potential.</li><li> Maintains comprehensive written and electronic claim file information and ensures compliance with claim handling protocols.</li><li> Serves as a representative of the risk management claims team on inter-departmental working groups.<br><br></li></ul><strong>Summary Of Experience<br><br></strong>General Liability claims adjusting experience with third party administrator, insurance company, or self-insured company: 4 years<br><br>General knowledge of insurance and legal principles: 2 years<br><br>Customer service: 2 years<br><br>General office experience in a fast-paced environment: 2 years<br><br><strong>Required Knowledge, Skills And Abilities<br><br></strong><ul><li> Exceptional written and verbal communication skills, with the ability to communicate clearly, professionally, and effectively with claimants, attorneys, leadership, and organization stakeholders.</li><li> Strong negotiation and relationship management skills, with the ability to effectively collaborate with peers, legal, and third-party administrators.</li><li> Strong time management and prioritization skills.</li><li> Demonstrated compassion, empathy, and professionalism.<br><br></li></ul><em>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.<br><br></em><em>We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.<br><br></em><em>Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation.<br><br></em>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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