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Senior IT Project & Program Manager, Asset Management
Job Description:
- Own day-to-day relationships with Pinterest’s IT deployment and support service partners
- Drive partner performance, escalation resolution, and SLA accountability
- Build and manage metrics and reporting programs for outsourced IT services
- Define KPIs and run regular business reviews against service and cost targets
- Use AI to improve vendor reporting and service operations
- Partner with IT Project & Program Managers on global deployment and vendor operations
- Manage vendor/MSP relationships supporting IT services
- Partner with Procurement, Finance, Legal, and Security on contracts, invoicing accuracy, and compliance
- Support asset lifecycle and recovery programs
- Evaluate and onboard new service-delivery capacity
- Support budget planning and forecasting for vendor-delivered services
- Identify and drive cost-saving opportunities across hardware and vendor spend
- Serve as backup Scrum Lead, with potential to become primary Scrum Lead
Requirements:
- Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance
- Strong analytical and reporting skills, including building KPI/metrics programs and translating data into recommendations
- Strong collaboration and communication skills, including mentoring peers and influencing outcomes without formal management authority
- Experience partnering with Procurement, Finance, Legal, and Security
- Strong written and verbal communication skills, including preparing executive-ready materials
- 3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field
- Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact
- Bachelor’s degree in Information Systems, a related field, or equivalent experience
- Experience with metrics and ticketing/support tools such as Zendesk preferred
Benefits:
- Equity eligibility
- Flexible working model
- In-person collaboration only 1–2 times every 6 months
- Equal opportunity and accommodation support
