ServiceNow Lead Technical Consultant (Remote/US based)

Sigital is seeking an experienced ServiceNow Lead Technical Consultant to become a part of our fast-growing professional services business. This role will be responsible for acting as the team leader for Sigital's delivery teams. We are a ServiceNow Premier Partner whose mission is to help organizations align their IT Services and Operations Management strategy with their businesses and service delivery needs.

Primary Responsibilities:


  • Serves to design and oversee technical solutions that are leveraged for clients.
  • Project ownership-responsible for driving projects to successful completion.
  • Routinely create net new deliverables from scratch.
  • Designing solutions for customers they themselves will be implementing.
  • Routinely works independently as an individual contributor with minimal supervision.

Leads/Coordinate development team efforts, including:


  • Provide constructive feedback
  • Drive solutioning conversations
  • Conduct demos/show-backs to customer teams
  • Versatility with platform cross-function
  • Ensure development team is adhering to project scope/timeline

Qualifications:

  • Expertise with 3+ years in ServiceNow Partner consulting services and current position as a Lead Technical Consultant.
  • Working knowledge of integration functionality- Integration-Salesforce, Hub, Soap, REST, General API use.
  • Ability to go deep into the technical solutioning and delivery of key components that customers require as part of their implementation.
  • Ability to lead a development team, providing feedback during review cycles. Needs to be platform cross-functional.
  • Experience designing and implementing ServiceNow Employee Center and/or Agentic & Gen AI Solutions.
  • Experience with Service Exchange
  • Experience with Platform Analytics
  • US citizenship- REQUIRED
  • Ability to independently gather and document requirements, design solutions, implement and support features.
  • Strong communication skills (communicate and describing features, functionality, process and delivery concepts to clients clearly and fluidly).
    • Bachelor's Degree, preferably in Information Technology/Computer Science/Engineering
  • Certified System Administrator & Certified Application Development (Required).
  • Certified Implementation Specialist - ITSM, CSM/Portal, FSM, HAM, SAM, Discovery (2+CIS certs Required)
  • Certified Implementation Specialist-Data Foundations(CMDB & CSDM) (Preferred)
  • Pro and/or Pro Plus Certifications (Preferred)

What Sigital offers:

  • Remote FTE work
  • Healthcare benefits
  • 401K plan
  • Working for a great ServiceNow Premier Partner
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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