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Social Media Representative, Digital Communications at Tailored Brands: 100% Remote (TX)

September 21, 2026

Title: Social Media Representative, Digital Communications

Location: Houston United States

Job Description:

Tailored Brands is a leading specialty retailer of menswear, including suits, formalwear, sportswear, and a broad selection of business casual offerings. Our brands include Men''s Wearhouse, Jos. A. Bank, Moores and K&G Fashion Superstore, which offers merchandise for the entire family. We help people love the way they look and feel for their most important moments by delivering personalized products and services through our convenient network of stores and e-commerce sites.

About the Job

The Social Media Representative supports a consistent, high-quality customer service experience across the company's social media channels. This role works with other teams to resolve customer issues, address concerns, and ensure communications are accurate and professional across social media and other channels. Reporting to the Manager of Digital Communications, the Social Media Representative performs a variety of responsibilities that support effective customer engagement and communication.

What You'll Do | Key Accountabilities

Monitor, engage with, and respond to inbound social media messages and reviews across multiple channels and platforms.
Maintain Tailored Brands' voice and adhere to established department policies and procedures while creating positive outcomes for customers and the company.
Review and respond to cases in CRM as assigned.
Engage with customers and provide exceptional customer service in every interaction.
Attend team meetings to stay up to date on policies, processes, and company initiatives.
Tag, track, and escalate trending topics through social media, providing feedback related to customer-contact drivers, products, and website issues.
Complete and submit individual daily productivity reports.
Gather and summarize weekly data on trends and volume drivers.
Additional duties as assigned.

What You'll Bring | Skills & Experience

High school diploma or equivalent required; bachelor's degree preferred.
Demonstrated proficiency in analyzing trends and researching complex issues.
Proven working experience in social media or related field and must be familiar with social media concepts, practices, and procedures.
Hands-on experience with Gladly, Sprout, SOCi, and other social media applications is a plus.
Excellent interpersonal, verbal, and written communication skills, with a high level of comfort in recommending and implementing effective solutions.
Stellar attendance and punctuality with the ability to follow a strict attendance policy, required.
Ability to receive and implement ongoing feedback and coaching for continuous improvement.
Ability to take initiative and be proactive with problem-solving and follow-through skills.
Ability to manage multiple social media conversations, CRM cases, and reporting tasks simultaneously while maintaining accuracy, professionalism, and timely responses.
Demonstrated ability to pay strict attention to detail and deliver high-quality results in a deadline-driven environment, while effectively managing associated stress.
Ability to easily accept and adapt to change and new challenges.

Work Environment, Physical & Mental Demands

Ability to sit and work at a computer keyboard for extended periods of time.
Ability to stoop, kneel, bend at the waist, and reach daily.
Able to lift and move up to 25 pounds occasionally.
Must utilize visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment.
Regular and on-time attendance.
Ability to work 40 hours per week, including weekends and evening rotations.
This is a 100% remote work position

Benefits

This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go Tailoredbrands.com/working-here/people-culture.

Work-Life Balance

We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as:

Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development
Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend
Holiday Early Departure | close out early the business day before a company observed holiday

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...