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Specialty Care Patient Engagement Team Lead

October 3, 2026

Job Description:

Lead the Patient Engagement Enablement Team and report to the Specialty Care Patient Solutions Strategy and Enablement Lead
Partner with Patient Engagement leadership to translate strategy and priorities into clear direction for the Enablement Team
Create a high-performing organization through talent planning, career development, performance management, hiring, reviews, compensation, and diversity initiatives
Ensure field teams have the tools, content, training, and technology needed to engage patients, caregivers, and key stakeholders
Support communication strategy and change management for major initiatives and organizational shifts
Oversee GTM Excellence strategy and execution, MLR/RC cycles, targeting and territory models, and program governance
Align GTM Excellence strategy and tactics with each program’s lifecycle stage
Ensure go-to-market deliverables and tactics launch on time and escalate timeline risks
Oversee digital solutions including Polaris, Pharmlogic dashboards, and field- and patient-facing tools
Lead the Enablement Team’s engagement on AI strategy and prioritize AI roadmaps
Ensure digital and AI capabilities launch on time and are continuously optimized through field feedback
Champion data and analytics discipline and coach the team to generate and apply data-driven insights
Ensure KPIs, dashboards, and performance reporting are defined and maintained across Patient Engagement programs
Review analyses and insights before they inform strategic decisions
Deliver reporting and actionable insights to Patient Engagement and Patient Solutions leadership
Lead cross-functional initiatives with brand/marketing, Patient Solutions Enablement, IIS, Digital, GCET, and other partners
Improve ways of working across Patient Solutions and CFC teams
Prioritize continuous improvement projects, processes, and resources
Maintain training roadmaps with GCET so field and program teams are equipped as capabilities roll out

Requirements:

8+ years of combined pharmaceutical or biotech experience spanning Patient Engagement, enablement/operations, patient or consumer marketing, and field enablement
Previous people leadership experience, with a track record of leading a high-performing organization
Track record of leading enablement functions that build capabilities driving field and program execution
Experience building launch plans and powering successful product and/or team launches from planning through execution
Experience leading in matrix organizations, including leading without authority
Ability to manage both direct and indirect reports
Strong data, analytics, and reporting acumen
Experience shaping or deploying AI-enabled tools or digital capabilities in a commercial or patient engagement context
Ability to influence key stakeholders internally and externally
Effective planning, prioritization, and organizational project skills
Strong, proven project management skills, demonstrating the ability to deliver multiple time-horizon-focused projects simultaneously
Strong interpersonal, written, and verbal communication skills
Experience supporting leaders with communication strategy and change management for large-scale initiatives
Strong executive presence and presentation skills
Experience communicating to senior leadership and cross-functional audiences
Good judgment and high ethics
Headquarters knowledge with proven experience working across cross-functional HQ departments, teams, and business units (preferred)
Experience leading distributed, cross-disciplinary teams toward a shared strategic outcome (preferred)
Experience shaping strategy for specialty care patient engagement (preferred)
Advanced degree (preferred)
Candidates must be authorized to be employed in the U.S. by any employer
U.S. work visa sponsorship is not available now or in the future
Position requires permanent work authorization in the United States

Benefits:

401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Bonus target of 22.5% of base salary through Pfizer’s Global Performance Plan
Eligibility to participate in Pfizer’s share based long term incentive program
Relocation assistance may be available based on business needs and/or eligibility

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...