SPS Associate [T4], SPS T4

<strong>Description<br><br></strong>At Amazon.com, we strive to be Earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history.<br><br>The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for a SPS T4 Associate in our program. The T4 Associate is accountable for providing support on tickets governed by internal service level agreements. The T4 Associate is responsible for creating a high-performance culture that demonstrate levels of ownership, accountability and selling partner advocacy that enable the vision of a remarkable Selling Partner/SPS/T4 on boarded groups’ experience. By serving as the first resolution point for SPS Associates supporting Trouble Tickets from Sellers, Brands and Vendors.<br><br>Roles and Responsibilities<br><br><strong>This Includes, But Is Not Limited To<br><br></strong><ul><li> The SPS T4 Associate demonstrates end to end ownership of every ticket raised coupled with proactive problem solving and provides exceptional support.</li><li> Along with handling tickets, T4 Associates cater to end-to-end resolutions for sellers by taking ownership of cases as a 1st time resolver, ensuring seller issues are resolved at the first point of contact.</li><li> Demonstrates effective, clear and professional written and oral communication.</li><li> Provides prompt and efficient service including the appropriate escalation of the issues.</li><li> Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.</li><li> Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.</li><li> Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.</li><li> Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.</li><li> Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.<br><br></li></ul>Key job responsibilities<br><br><ul><li> Respond to Seller Queries via Phone, Chat and Email</li><li> Handle queries from sellers across the world in their time zone</li><li> Follow available guidelines while handling contacts to ensure seller experience<br><br></li></ul>A day in the life<br><br><ul><li> Ensure Tools and resources are working before handling a contact</li><li> Follow guidelines while responding to seller queries</li><li> Highlight issues through available mechanisms<br><br></li></ul><strong>Basic Qualifications<br><br></strong><ul><li> 1+ years of customer service experience</li><li> 1+ years of driving process improvements experience</li><li> Speak, write, and read fluently in English</li><li> Experience with Microsoft Office products and applications</li><li> Experience with Excel</li><li> Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li> Should be a graduate (full time) in any stream<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Work flexible schedule including weekends, nights, and holidays</li><li> Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - ADCI HYD 20 SEZ - H94<br><br>Job ID: A10553222

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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