Sr Customer Solutions Manager, Strategic Accounts

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts organization. In this new, highly visible role, you will guide AWS customers along their multi‑year journey to the cloud, ensuring that all AWS teams work together efficiently to deliver outcomes for the customer. Key Job Responsibilities Accelerate AWS Adoption: Deliver and execute on AWS solutions, establish a deep understanding of the customer's business vision, culture and processes, and evangelize AWS services to adopt the right solution at the right time. Identify & Align on Strategic Opportunities: Work with the account team to collaborate across AWS, product and engineering, identify and pursue strategic cloud opportunities such as large-scale workload migrations & modernizations, GenAI/Agentic, data and analytics, digital innovation, high performance computing, product innovation, and business agility. Customer Enablement: Serve as the customer's cloud journey coach, be the voice of the customer within AWS, and encourage adoption of governance structures, operational, educational, and governance aspects to ensure a successful AWS cloud journey. Implement Governance Structures: Effectively govern customer partnership and adoption of AWS through establishing governance frameworks that bring alignment between all stakeholders. Lead reporting and tracking functions, own the execution of education plans and roadmap to business outcome alignments, conduct Executive Briefing Sessions, and lead technical customer engagements. Collaborate with AWS leadership and core account groups (Sales, Support, Solutions Architecture, Professional Services), product/engineering teams, and customer teams to plan and support major workload migrations and modernizations. Travel requirement: 15% – 30% across the calendar year to the customer. Basic Qualifications Bachelor's degree in science, technology, engineering, math, business or equivalent. 10+ years of experience in customer‑facing technology roles (solutions architecture, customer/field engineering, technical account management, customer success, technology consulting, or enterprise technology strategy). 5+ years of experience engaging with executive/senior customer stakeholders (Director+ level), driving business outcomes through technology adoption. 3+ years of hands‑on experience with cloud computing, including architecture patterns, workload migration/modernization strategies, or workload optimization. Preferred Qualifications Experience advising C‑suite or executives on cloud strategy, digital transformation, or Gen AI/Agentic strategy. Familiarity with Generative AI/Agentic AI concepts and ability to facilitate strategic conversations on GenAI use cases, adoption frameworks, and business impact. Experience managing a portfolio of complex, high-value workloads across industry verticals. Technical depth in one or more areas: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/Gen AI/Agentic. Track record of building trusted advisor relationships with external customers, resulting in measurable business outcomes (revenue growth, workload expansion, executive sponsorship). Excellent written and verbal communication skills with ability to translate complex technical concepts into executive‑level narratives. AWS certifications (Solutions Architect Associate, Certified AI Practitioner, Machine Learning, or equivalent) or demonstrated equivalent technical depth. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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