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Sr Customer Solutions Manager, Strategic Accounts
We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts organization. In this new, highly visible role, you will guide AWS customers along their multi‑year journey to the cloud, ensuring that all AWS teams work together efficiently to deliver outcomes for the customer. Key Job Responsibilities Accelerate AWS Adoption: Deliver and execute on AWS solutions, establish a deep understanding of the customer's business vision, culture and processes, and evangelize AWS services to adopt the right solution at the right time. Identify & Align on Strategic Opportunities: Work with the account team to collaborate across AWS, product and engineering, identify and pursue strategic cloud opportunities such as large-scale workload migrations & modernizations, GenAI/Agentic, data and analytics, digital innovation, high performance computing, product innovation, and business agility. Customer Enablement: Serve as the customer's cloud journey coach, be the voice of the customer within AWS, and encourage adoption of governance structures, operational, educational, and governance aspects to ensure a successful AWS cloud journey. Implement Governance Structures: Effectively govern customer partnership and adoption of AWS through establishing governance frameworks that bring alignment between all stakeholders. Lead reporting and tracking functions, own the execution of education plans and roadmap to business outcome alignments, conduct Executive Briefing Sessions, and lead technical customer engagements. Collaborate with AWS leadership and core account groups (Sales, Support, Solutions Architecture, Professional Services), product/engineering teams, and customer teams to plan and support major workload migrations and modernizations. Travel requirement: 15% – 30% across the calendar year to the customer. Basic Qualifications Bachelor's degree in science, technology, engineering, math, business or equivalent. 10+ years of experience in customer‑facing technology roles (solutions architecture, customer/field engineering, technical account management, customer success, technology consulting, or enterprise technology strategy). 5+ years of experience engaging with executive/senior customer stakeholders (Director+ level), driving business outcomes through technology adoption. 3+ years of hands‑on experience with cloud computing, including architecture patterns, workload migration/modernization strategies, or workload optimization. Preferred Qualifications Experience advising C‑suite or executives on cloud strategy, digital transformation, or Gen AI/Agentic strategy. Familiarity with Generative AI/Agentic AI concepts and ability to facilitate strategic conversations on GenAI use cases, adoption frameworks, and business impact. Experience managing a portfolio of complex, high-value workloads across industry verticals. Technical depth in one or more areas: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/Gen AI/Agentic. Track record of building trusted advisor relationships with external customers, resulting in measurable business outcomes (revenue growth, workload expansion, executive sponsorship). Excellent written and verbal communication skills with ability to translate complex technical concepts into executive‑level narratives. AWS certifications (Solutions Architect Associate, Certified AI Practitioner, Machine Learning, or equivalent) or demonstrated equivalent technical depth. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. #J-18808-Ljbffr