Supervisor, IC & QA - DC

GENERAL PURPOSE

The Inventory Control/Quality Assurance Supervisor is responsible for the daily supervision of all IC/QA staff responsibilities with the primary focus on Cycle Counts, stock order management and quality control audits. This position will be required to interface with Senior Business Analysts (SBA’s) to research distressed merchandise and/or other inventory related issues requiring systems based solutions.The IC/QA Supervisor will support the set up of all facility parameters/locations for the DC to include maintaining all system changes related to DC operations. Responsible for research, follow-up, processing and reporting regarding the status of all inventories.The IC/QA Supervisor is responsible for all cycle counts including the monitoring and re-introduction of invalid hotel merchandise. The IC Supervisor is also responsible for daily communications with all members of the management team regarding IC/QA concerns to include monitoring/auditing theXP process in all processing areas. The IC/QA Supervisor will be responsible for managing the daily collection and input of quality data for the DC. Will manage team of quality control auditors and data entry clerks. Takes lead role to assign auditors for the collection of appropriate sample sizes. Will also be required to interface daily with DC management and the engineering team to disseminate and analyze production results and make recommendations for improvement. Assist with vendor quality audits.

ESSENTIAL FUNCTIONS

• Manage the timely data collection and input for accuracy data for all DC processes and associates. Problem-solve production data errors or incomplete data.
• Perform cycle count of storage locations within corporate agreed timelines.
• Generate reports and provide visibility of root causes for shrink and merchandise flow issues to DC and Corporate management.
• Manage the reconciliation of wave closing on a daily basis.
• Responsible for performing inventory and receipt adjustments as necessary for accuracy.
• Takes lead role to assign auditors for the collection of appropriate sample sizes. Will also be required to interface daily with DC management and the engineering team to disseminate and analyze production results and make recommendations for improvement. Assist with vendor quality audits.
• Daily/Weekly reconciliation of stranded inventory to ensure all merchandise is distributed and shipped within network wide agreed time frames.
• Ensure compliance to all audit standards and procedures.
• Training and cross training of associates to build strong teamwork.

ESSENTIAL FUNCTIONS (cont.)

COMPETENCIES

Analysis & Judgment
Process Improvement
Drives Results
Planning & Organizing
Interpersonal Effectiveness
Manages Conflict
Communication
Quality

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Detailed knowledge of distribution center systems, processes, inventory control and Quality control.
• Ability to analyze data using standard statistical techniques and experience in data research to determine root cause. Ability to present findings and trends through various reporting tools.
• 2-4 years experience with a current, more advanced Warehouse Management System (WMS). Strong aptitude for information systems & willingness to learn new software packages. Solid understanding of Inventory Control and Quality Control issues.
• Experienced in MS Excel, MS Word, MS Access and SQL + query capability preferred.
• Strong communication skills both oral and written, ability to interact professionally at all levels of the organization.
• Ability to interact professionally with all levels within the organization.
• Sense of urgency in responding to needs of Associates and Managers.

EDUCATION / CERTIFICATIONS

College degree, technical preferred.

PHYSICAL REQUIREMENTS

Job requires ability to work in a warehouse environment, on a concrete floor all day
Requires continuous, standing, walking, hearing, pushing, and pulling
Consistent timeliness and regular attendance is necessary
Frequently reaching, bending, stooping, talking, hearing (audio equipment), handling objects with hands and lifting to 50 lbs
Vision requirements: Ability to see information in print and/or electronically
This role requires regular in-office presence, including to engage in team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback

SUPERVISORY RESPONSIBILITIES

Specialist 1, Specialist II, Sr. Specialist Associates

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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