Supplier Operations Manager

Job Description:

  • Serve as the primary operational liaison for a portfolio of approximately 5–10 supplier facilities
  • Build strategic supplier partnerships that drive accountability, performance improvement, and operational excellence
  • Conduct monthly or quarterly on-site facility visits to evaluate production processes and operational standards
  • Provide hands-on consulting and technical guidance on production flow, line efficiency, capacity planning, and labor and staffing models
  • Support new product launches by ensuring production readiness, execution capability, scalability, and quality adherence
  • Drive quality improvement by identifying defect root causes, implementing corrective actions, and establishing preventive measures
  • Develop, operationalize, and monitor KPIs including yield, waste, service levels, labor efficiency, and OEE
  • Monitor supplier performance through scorecards and reporting systems
  • Collaborate with operations, field merchandising, quality assurance, and supply chain teams
  • Lead continuous improvement across the supplier network using Lean and Six Sigma methodologies
  • Analyze operational data and production metrics to develop improvement plans
  • Facilitate problem-solving sessions with supplier leadership teams
  • Develop and deliver training programs in operational excellence, quality management, and performance measurement

Requirements:

  • Bachelor's degree in Engineering, Supply Chain, Operations Management, Industrial Engineering, or related field required
  • 5+ years of experience in manufacturing operations, supply chain management, or operations consulting roles
  • 2+ years of experience working directly with production environments, supplier networks, or vendor management in a distributed network
  • 2+ years of management experience
  • Lean Six Sigma certification (Green Belt or Black Belt) or continuous improvement certification strongly preferred
  • Strong understanding of manufacturing operations, production systems, and supply chain management principles
  • Proficiency in industrial engineering concepts including workflow optimization, time studies, capacity analysis, and labor modeling
  • Advanced analytical skills with ability to interpret operational data, identify trends, and translate insights into actionable improvement strategies
  • Excellent problem-solving and root cause analysis capabilities using 5 Whys, fishbone diagrams, and Pareto analysis
  • Experience with Lean manufacturing principles including value stream mapping, 5S, kaizen events, and waste elimination techniques
  • Strong interpersonal and relationship management skills with ability to influence and partner effectively with external stakeholders
  • Excellent communication and presentation skills for field-level operational discussions and executive-level reporting
  • Ability to manage multiple facilities and competing priorities simultaneously in a fast-paced, dynamic environment
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), with advanced Excel skills for data analysis, pivot tables, and dashboard creation
  • Experience with production planning systems, quality management systems, and performance management tools
  • Strong project management capabilities with ability to drive initiatives from concept through implementation and sustainment
  • Willingness to travel up to 50% to conduct on-site facility visits and support operational improvement initiatives

Benefits:

  • Opportunity to make a meaningful impact in stores and communities
  • General benefits offered by 7-Eleven in the US (link referenced in posting)
  • General benefits offered by 7-Eleven in Canada (link referenced in posting)
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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