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Technical Consultant – Patient Monitoring
Job Description:
- Deliver onsite and remote technical support for customer issues
- Diagnose and resolve system, network, and application issues
- Install, configure, integrate, and test patient monitoring and IT infrastructure solutions
- Apply knowledge of customer environments and requirements to optimize system implementation and long-term performance
- Troubleshoot technical challenges using approved tools, test equipment, and diagnostic methodologies
- Analyze root causes and implement sustainable solutions to improve system stability
- Maintain documentation of system configurations, troubleshooting activities, and support procedures
- Follow configuration management and version control practices
- Collaborate with senior engineers, clinical partners, sales, and service teams
- Build technical expertise and contribute to knowledge-sharing and service-improvement initiatives
- Travel approximately 75% across Northern Illinois and Wisconsin to customer and healthcare locations
Requirements:
- 2.5+ years of professional working experience in IT services or related technical environments
- Experience in a field or hospital-based healthcare environment preferred
- Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
- Foundational understanding of IT systems, networking concepts, and technical troubleshooting
- Computer networking certification preferred, such as CompTIA Network+, CCNA, or equivalent/higher-level certification
- Associate degree in computer science, biomedical, engineering, or related field, or equivalent combination of education and experience
- Ability to travel for business; approximately 75% travel across the specified geography
- Average driving time of 1–4 hours daily
- Occasional overnight stays and travel by air and/or train may be required
- Ability to work in office/home office and/or remote settings and hospital/healthcare environments
- Must adhere to vendor credentialing requirements
- Ability to work flexible hours, including non-standard hours, overtime, weekends, and on-call rotations
- Ability to wear required personal protective equipment
- US work authorization required; candidates requiring current or future visa sponsorship will not be considered
- Must reside within Northern Illinois (north of Springfield, Illinois) and Wisconsin
- Strong organization and communication skills
- Detail-oriented, collaborative problem-solving approach and disciplined use of structured processes
Benefits:
- Field service incentive bonus plans
- On-call pay
- Company fleet/car
- Training
- Advancement opportunities
- Overtime eligibility
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement
- Annual incentive plan, sales commission or long-term incentives may be offered
- Company relocation benefits are not provided