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Trade Compliance Coordinator (Customer Onsite)

September 26, 2026

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

The Trade Compliance Coordinator supports the efficient and timely movement of goods worldwide. Ensures legal compliance and provides import/export administration and control within rules and regulations. Interfaces with internal and external customers, freight forwarders, customs officers and other functional areas to ensure coordination and logistics of shipment.

Reporting Structure:

● Onsite Trade Compliance Supervisor / Onsite Trade Compliance Manager

Key Responsibilities:

Build customer relationship and provide excellent customer service, understanding their needs and goals
Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
Monitor and manage ticketing system for customs compliance requests and resolve quickly
Monitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirements
Verify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exceptions tasks as needed
Facilitate information gathering and evaluate import and export restrictions and customs compliance regulatory requirements related to industry and impacts to supply chain

Proactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulations
Advise customers on import and export restrictions and customs related matters
Responsible for daily tracking of operational metrics and meeting SLAs
Quickly escalate issues and keep management up-to-date with work orders and other items as needed
Identify gaps in current processes and procedures and suggest opportunities for improvement
Keep up to date on all regulatory requirements and procedures governing the import and export of goods, other government agency requirements, export controls and prohibited and restricted goods, data analytics, emerging tools, and best practices and proactively apply new knowledge to improve processes
Support the execution of projects and drive and execute assigned individually owned projects, as needed.
Support the implementation of new business initiatives and their smooth transition between the involved Compliance Teams.
Own the documentation and tracking of project issues, action items and send follow-up as necessary to ensure project activities are completed.

Personal Development:

Meets company standards of 52 hours training per year per employee.
Attend training classes when required.
Complete mandatory training when required.

Experience & Qualifications Requirements:

Bachelor's degree or equivalent working experience
1-3 years related experience in customs compliance operations, import or export operations preferred
Understanding of international trade and customs regulations, incoterms and impacts to supply chain
Knowledge of international air, and ocean transport logistics processes
Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Risk sensitive, recognizes when problems arise or are likely to arise
Excellent communication and interpersonal skills
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
Time management, resource management, attention to detail, and persuasion skills needed

Expeditors offers excellent benefits:

Pay is commensurate with experience and the type of work issued
These positions establish the base for a variety of future career opportunities
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Education Program

All your information will be kept confidential according to EEO guidelines.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...