Udemy- Senior Manager, Renewals, Americas

About the position

The Senior Manager, Renewals for the Americas leads a team of Renewals professionals responsible for retention and recurring revenue growth across Coursera's Enterprise inside sales function. The role combines operational and people leadership, aligning with the Chief Revenue Officer's Go-To-Market strategy and partnering across Sales, Customer Success, Legal, Deal Desk, and Sales Enablement. The position leads the team through business growth and change while delivering predictable, sustainable revenue outcomes. This is a hybrid role in Udemy's Denver office. The role reports to the Vice President of Global Renewals. Compensation includes a base salary and equity; the stated Denver salary range is \$132,600–\$166,000.

Responsibilities

  • Lead, coach, and inspire Renewals professionals through active coaching, one-to-one mentorship, career pathing, and performance management.
  • Foster continuous learning, accountability, and operational excellence, and lead change initiatives as business models, go-to-market integrations, and processes evolve.
  • Own renewal execution strategy for the assigned region or segment, ensuring target attainment and customer retention metrics, including GRR and NRR.
  • Partner with Field Sales Leadership, Customer Success, and Account Executives on strategic accounts, risk mitigation, and expansion opportunities.
  • Drive forecast accuracy and pipeline visibility for senior leadership reporting.
  • Work with Deal Desk and Legal to streamline contract structures, redlines, and commercial terms to shorten deal cycles.
  • Coordinate with Customer Success and Professional Services to identify churn risks and align on value realization strategies.
  • Partner with Sales Enablement and People Partners to improve onboarding, skill development, and team engagement.

Requirements

  • At least 3 years of direct people-management experience in SaaS or B2B software renewals, account management, or inside sales.
  • A proven track record of managing and developing high-performing, quota-carrying teams.
  • Background in SaaS recurring-revenue models, subscription dynamics, and go-to-market strategy.
  • Demonstrated ability to operate effectively in fast-paced, high-growth, or changing organizational environments.
  • Ability to manage stakeholders and collaborate effectively across Legal, Deal Desk, Customer Success, and executive leadership.
  • High-empathy, high-accountability leadership and a genuine commitment to people management, coaching, and team enablement.

Benefits

  • Equity
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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