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Virtual Customer Care Agent | No Experience Required

October 6, 2026

About the position

AO Globe Life is expanding its virtual team and seeking motivated, people-focused professionals to join us as Remote Benefits Representatives. In this role, you’ll meet virtually with individuals and families interested in learning more about available benefits. You’ll answer questions, explain coverage options, assist with enrollment, provide continued customer service, and help clients make informed decisions about their financial protection. This opportunity combines Customer Service, Client Relationships, Benefits Education, and Consultative Insurance Sales. Previous insurance experience is not required. We provide structured training, licensing guidance, qualified client opportunities, mentorship, coaching, and ongoing professional development.

Responsibilities

Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in benefit information
Ask questions to understand each client’s needs and priorities
Listen carefully to concerns and questions
Build professional client relationships
Deliver a personalized and respectful virtual experience
Maintain consistent follow-up and communication
Explain available life insurance options
Review accident and supplemental health benefit options
Answer questions regarding available coverage
Help clients understand policy features and choices
Compare available benefit options
Provide personalized, needs-focused recommendations
Assist eligible clients with applications
Guide clients through enrollment
Explain required documentation
Complete applicable digital records accurately
Conduct applicable policy reviews
Assist with beneficiary updates
Answer general policy and coverage questions
Provide ongoing client follow-up
Help direct clients through applicable claims-support procedures
Maintain accurate digital client records
Update documentation when appropriate
Follow company procedures and applicable state requirements

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be comfortable learning web-based technology
Be willing to participate in required training and professional development
Be willing and able to obtain the appropriate state Life & Health Insurance License
Self-motivated
Personally accountable
Goal-oriented
Organized
Comfortable managing your own schedule
Comfortable learning technology
Able to work independently from home
Comfortable using Zoom and web-based applications
Coachable and receptive to feedback
Motivated by measurable results
Interested in professional development
Comfortable working in a commission-based environment

Nice-to-haves

Previous experience in Customer Service, Client Services, Member Services, Call Centers, Retail, Hospitality, Healthcare, Banking, Financial Services, Education, Administrative Support, Military Service, Recruiting, Account Management, or Sales.
Previous insurance experience is not required.
Entry-level applicants, career changers, recent graduates, veterans, individuals returning to the workforce, and experienced customer-service professionals are encouraged to apply.

Benefits

Weekly Commission-Based Pay
Performance Bonuses
Renewal Income
Residual Income Opportunities
Leadership Compensation for qualifying representatives
Recognition incentives
Additional performance-based rewards
Medical insurance reimbursement opportunities
Company-supported life insurance
Accidental Death Benefit coverage
One-on-one mentorship
Professional coaching
Leadership-development programs
OPEIU Local 277 representation where applicable
Virtual business technology and resources
Performance bonuses
Achievement awards
Team recognition
Leadership conferences
Professional-development events
Company-sponsored incentive travel
Performance contests
Additional advancement opportunities

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...