Account Manager at Kohl's: 100% Remote (Menomonee Falls, WI, New York City, NY, US)

Title: Account Manager (Remote)

Location: Menomonee Falls, WI, or New York City, NY

Marketing, eComm & Creative

Job Description:

This position can be remote; however, if you reside near our offices in Menomonee Falls, WI, or New York City, NY, we request that you work onsite from Monday through Thursday, with the option to work remotely on Fridays.

About the Role

In this role, you will serve as the primary point of contact for a portfolio of vendors, their agency partners and the merchants, helping them plan, execute, and optimize media campaigns across our retail media platforms. You'll work closely with cross-functional teams, including sales, ad operations, analytics, and product, to ensure client success and revenue growth.

What You'll Do

  • Own day-to-day client relationships, acting as a trusted advisor for the category of accounts in partnership with the sales lead/sales manager
  • Work closely with internal teams (sales, analytics, product, ad ops) to deliver seamless execution and drive client satisfaction
  • Manage end-to-end campaign lifecycle, from planning, campaign set-up, execution, post-campaign reporting and client touchpoints in between
  • Monitor campaign performance, proactively identify opportunities for improvement and provide actionable insights to maximize ROI
  • Collaborate with clients on campaign strategy aligned to their goals, using first-party retail data and audience segmentation
  • Deliver regular campaign performance reviews and business updates to clients, highlighting successes, learnings and growth opportunities
  • Identify upsell/cross-sell opportunities and support renewal discussions in collaboration with the category sales lead
  • Utilize internal tools and ad tech platforms (DSPs, SSPs, etc.) to manage campaigns and measure results
  • Provide client and market feedback to help inform product development and innovation within the retail media network
  • Maintain an expertise in media ad products available across Kohl's Media Network
  • Drive revenue growth by identifying upsell and cross-sell opportunities while strengthening and expanding strategic vendor partnerships in collaboration with the sales team.
  • Identify any business churn risks as early as possible and devise action plans to minimize risk
  • Additional tasks may be assigned

What Skills You Have

Required

  • Bachelor's degree in Marketing, Advertising, Business or related field
  • 2-5 years of experience in account management, client success management, digital advertising, or performance marketing, ideally within a retail media, eCommerce or online media environment
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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