ArcGIS Support - Remote

NAVA Software is looking for a ArcGIS support consultant

Details:

ArcGIS support

Location: Remote

Duration: 6-12 months

Need to be able to provide 3rd level support for ArcGIS and ArcFM applications as well as some development in Python, Angular, and ArcGIS.

Assignment

  • Provide development and technical support (1st, 2nd or Tier 3 Level) to the client ArcGIS and ArcFM based Enterprise GIS system and applications.
  • Take up development for minor enhancements using Python, Angular JS, ArcGIS Javascript API, ASP .net (C#).
  • Support client's Landbase applications including new development and troubleshooting requests.
  • Deploy ArcGIS Enterprise (Portal and Server) and administer ArcGIS server sites.
  • System monitoring and performance tuning of the systems.
  • Publish services and administer user roles and privileges.
  • Coordinate with other teams like server support, security, DBA etc

Must Have
  • Account administration troubleshooting
  • Administration and testing of Enterprise GIS and Database Projects
  • Application Administration
  • Application Support Analyst
  • ArcFM
  • ArcGIS Desktop
  • ArcGIS Developer
  • ArcGIS > ArcMap
  • ArcGIS Server administrator
  • ArcGIS Server, Portal
  • ESRI ArcMap
  • Maintenance of GIS software ArcGIS and ArcSDE

Nice To Have
  • 1st, 2nd and 3rd tier support
  • 2nd Level Customer Support
  • Able to work independently and have good communication skills
  • an accomplished Solutions Architect
  • customer support
  • Electric Utilities
  • Energy and Utility experience
  • Gas Utilities

Required Skills/Experience
  • 5-10 years of experiences of administration, support, and development ArcGIS applications
  • 5-10 years of experiences in administrating and supporting ArcFM applications
  • Development and coding experiences using Python, Angular JS, ArcGIS Javascript API, .Net (C#).
  • Experiences in deploying ArcGIS Enterprise (Portal and Server) and administer ArcGIS server sites.
  • System monitoring and performance tuning of the systems.
  • Publish services and administer user roles and privileges.
  • Ability to Coordinate with other teams like server support, security, DBA etc
  • Ability to understand requirements and support team and share best practices/lessons learnt.
  • Provide status of the tickets to the client SME.
  • Trouble shooting and problem resolution to issues reported by end users of the enterprise applications.

Additional Skills
  • Utility Experience (Plus): Leverage utility industry experience to enhance GIS solutions and contribute to industry-specific initiatives.
  • Windows servers knowledge and experiences
  • FME Experience: Work closely with FME Suite for GIS Landbase activities, ensuring accuracy and efficiency.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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