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Associate, AI & Process Automation

November 3, 2026

About the position

The Associate is an onsite client-facing role responsible for leading discrete workstreams supporting process improvement, intelligent automation, and AI-enabled transformation initiatives. Associates independently perform analysis, facilitate client working sessions, develop recommendations, and collaborate with business and technical teams to design solutions that improve operational performance.

Responsibilities

Independently manage assigned workstreams and deliver high-quality client outcomes with limited oversight.
Prioritize work, identify risks, and recommend practical solutions to engagement leadership.
Manage project activities, timelines, and deliverables for assigned workstreams.
Facilitate client interviews, workshops, and working sessions to understand business objectives and operational challenges.
Analyze business processes, operating models, data, and technologies to identify improvement opportunities.
Develop future-state process designs and implementation recommendations.
Prepare executive-ready deliverables, business cases, roadmaps, and presentations.
Coordinate effectively across client stakeholders, technical teams, and engagement leadership.
Support implementation planning, organizational readiness, and adoption activities.
Lead process discovery and operational assessments to identify automation and AI opportunities.
Evaluate business processes for automation feasibility, value, complexity, and implementation readiness.
Translate business requirements into functional specifications, user stories, and solution requirements.
Partner with technical teams to design, configure, test, and deploy automation solutions.
Support process mining, workflow redesign, and operational analytics activities.
Develop automation business cases, value assessments, and implementation roadmaps.
Help clients redesign work by integrating AI, automation, data, and process improvements into future-state operations.
Support governance, change management, and user adoption activities throughout implementation.
Support proposal development and client pursuits.
Identify client needs and connect opportunities to Point B capabilities.
Build trusted client relationships through exceptional service delivery.
Mentor Analysts by providing coaching, feedback, and day-to-day guidance.
Foster collaboration across engagement teams.
Demonstrate ownership, initiative, and accountability for client outcomes.
Consistently demonstrate Point B values.
Contribute to development of methodologies, playbooks, accelerators, and thought leadership.
Continue building expertise in AI, automation, enterprise technologies, and operational transformation.
Share lessons learned and leading practices across the capability.

Requirements

B.A. or B.S. degree required; MBA preferred.
2+ years of consulting, business transformation, operations, process improvement, automation, technology implementation, or related experience.
Ability to work on-site as requested.
Ability to work remotely.
Ability to travel up to 80%.
Ability to work non-standard work hours as necessary.

Nice-to-haves

Experience supporting or leading workstreams on consulting engagements or business transformation initiatives.
Experience documenting business requirements, process maps, operating procedures, or functional specifications.
Working knowledge of process improvement methodologies (Lean, Six Sigma, BPM, Design Thinking, etc.).
Exposure to AI, intelligent automation, process mining, low-code platforms, enterprise applications (ERP, CRM), or workflow technologies.
Familiarity with Agile, SDLC, or product delivery methodologies.
Strong analytical and problem-solving skills with experience translating business challenges into actionable recommendations.
Experience analyzing operational or process data using tools such as Excel, Power BI, Tableau, SQL, or similar technologies.
Experience collaborating with both business and technical stakeholders.
Excellent written, verbal, and presentation skills.
Experience working in one or more industries such as Healthcare, Life Sciences, Financial Services, Manufacturing, Consumer Products & Retail, or similar industries.

Benefits

competitive base pay
benefits
flexibility
leadership development opportunities
culture designed to help our diverse team of individuals flourish

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...