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Associate Manager, Semi Service
What You'll Do
- Exceed commercial customer expectations, monitor service trends, and elevate the overall service experience for the industry. Champion customer feedback and drive upstream for system improvement
- Mentor teams on technical development and career growth
- Partner with engineering, help develop and improve diagnostic systems
- Communicates business priorities, ensures clear expectations, and takes ownership of site performance, setting and achieving targets while holding the team accountable
- Track and improve team KPIs
- Plan resource and scheduling requirements within market for 24/7 coverage
- Expand standard operating procedures for robust, scalable growth
What You'll Bring
- Excellent leadership, interpersonal skills, and ability to communicate across all levels, inside and outside of the organization
- Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Ability to establish and maintain cooperative working relationships with all facets of the program to actively participate in the continuous design cycle
- Prior leadership experience in a service-focused industry preferred
- Automotive experience is required
- Valid driver’s license required with ability to obtain and maintain a CDL
- Must be available to travel to Tesla and customer locations up to 25%. Must be available to cover any shift needed
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
