Cold Caller and Appointment Setter - US Healthcare B2B (Remote)

About Total Life

Total Life is a US telehealth company dedicated to adults 65 and over. For five years we've provided mental health care to thousands of older adults with in-network service on Medicare and Medicare Advantage plans. We're now expanding into longevity medicine and psychiatry, and building referral partnerships with doctors' offices and healthcare organizations across the United States.

The role

We're looking for an experienced cold caller and appointment setter to open doors with US healthcare organizations. You'll call physician practices, home health agencies, skilled nursing facilities and senior living communities, reach the decision-makers, and book qualified meetings with our partnerships team. This is an education-first, consultative approach, not a hard sell. The role is fully remote from the Philippines, working US business hours.

What you'll do

  • Make outbound calls to US physician practices (primary care, geriatrics, internal medicine), home health agencies, skilled nursing facilities and senior living communities
  • Get past front desk staff and reach practice managers and decision-makers
  • Educate offices on how Total Life supports their patients and on Medicare programs such as the CMS ACCESS Model
  • Book qualified meetings between prospects and our partnerships team
  • Follow up on warm leads from email campaigns and conferences
  • Log every call, outcome and next step accurately in our CRM (HubSpot)
  • Share weekly results and feedback on which scripts and objection handling are working

What you'll need

  • 3+ years of proven cold calling and appointment setting experience with US clients (B2B strongly preferred)
  • Highly proficient spoken and written English with a clear, neutral accent. You'll be speaking with US doctors' offices all day, so this is essential
  • A track record of hitting call and booked-meeting targets (please share your numbers)
  • Confidence handling gatekeepers, objections and rejection professionally
  • Experience with a CRM (HubSpot strongly preferred) and dialer tools
  • Reliable high-speed internet, backup power, a quiet workspace and a noise-cancelling headset
  • Availability during US business hours (Eastern / Central time), Monday to Friday

Strongly preferred

  • Cold calling experience in US healthcare: doctors' offices, clinics, home health, senior living or Medicare-related programs
  • Familiarity with HIPAA and basic US healthcare terminology

How to apply

  • Answer all the application questions, including your expected hourly rate and how many hours per week you can work
  • Upload a 1-2 minute voice recording introducing yourself and doing a mock cold call opener to a US doctor's office
  • Share your best results: calls per day, appointments set per week/month, and the industries you have called into

Applications without a voice recording will not be considered.

  • Fully remote: work from home in the Philippines
  • Flexible weekly hours, with more hours available for strong performers
  • Long-term role with a growing US healthcare company
  • Work directly with our US partnerships team
  • Meaningful work: helping older adults get access to mental health and wellness care
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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