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Customer Service Specialist for Pharmaceuticals/Healthcare (English speaking) - Full-time Permanent (remote in the Philippines)

November 10, 2026

Make a Difference in Healthcare and Life Sciences:

Alphanumeric is hiring a (English Speaking) Customer Care Specialist to work remotely supporting one of the biggest pharmaceutical companies in the world. You’ll be providing support for products related to diabetes, obesity, rare diseases, cardiovascular and liver health.

This is a high-volume contact center, and candidates are chosen to deliver an optimized customer service experience in a personalized manner. This role plays a critical role in supporting patients, healthcare professionals, and internal stakeholders by providing accurate, timely, and empathetic responses while upholding the highest standards of quality, compliance, and ethics.

This candidate will respond to FAQs and general on-label information and will also be able to identify medical information inquiries and triage them to the appropriate department.

The role also includes being able to identify potential Adverse Events (AEs) and potential Product Quality Complaints (PQCs) for documentation and reporting

Please be aware we can only hire people already based in the Philippines with fully legal and valid documentation to work in the country.

Conditions/Offer:

Employment: Full-time permanent
Type of work: Fully remote in Philippines
Start Date: As soon as possible.
Working hours: 40H/week
Shifts: Monday to Friday from 9:00 PM – 8:00 AM PHT (8-hour shifts with a 1-hour lunch break).
Vacations: 10 days annual leave
Benefits: competitive salary + Internet allowance and private health insurance
Training: 3 weeks of training + 1 week of certification = 4 weeks
Equipment: All provided by the company, no need to buy any equipment.
Mandatory to be based in the Philippines with fully legal and valid documentation.

Requirements:

Strong proficiency in English
Preference for individuals who have a minimum 2 years of experience supporting pharma/biotech call centers and/or experience in a medical or commercial setting
Prior experience with pharmaceutical products in a Pharma/Biotech call center preferred
Prior experience with Salesforce and Vonage is preferred
Previous contact center experience is an asset
A passion for customer service, strong telephone soft-skills and passion to excel.
Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient

Key Attributes and Responsibilities:

Responds general inbound calls, chats, and emails from patients, healthcare providers, and internal stakeholders in a professional and empathetic manner
Answers general inquiries from Consumers and/ or Health Care Providers
Navigates and provides assistance navigating sites
Works with various sites/content to ensure a Consumer or HCP receives prompt, complete and professional customer service.
Assists with temperature excursion inquiries and updates (ie. temperature excursion origination)
Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs)
Responsible for documentation of case notes in customer relationship management system (CRM)
Contract support, liaison and represents the face of client
Potential for rotational shifts and after-hours support

Required Skills/Abilities:

Excellent interpersonal skills, ability to develop and maintain important relationships with key stakeholders whether it is call, chat or email.
Strong listening skills with a clear sense of empathy for the caller that is being assisted.
Demonstrated ability to communicate and distinguish different types of questions relating to commercial inquiries
Willingness to learn to identify adverse events or product complaints and to be able to document and report them
Ability to handle all channels of work: calls/chats or emails
Demonstrated ability to problem-solve
Dedicated team player that has a customer service approach and is solution-oriented
Ability to learn and navigate new systems and technologies quickly

Technical Skills:

Operating systems: Windows through current version
Microsoft Office tools
PC Hardware environment: Laptops, Desktop and Printers
Contact center telephony, email, and chat tool - preferred
Knowledge in using client relationship management system - preferred

Other Requirements:

Ability to sit for long periods of time
Basic computer and hardware proficiency to set up remote workstation
Hardwired internet connection with minimum internet speeds of 15mbps upload and 15mbps download
Must have a private and quiet office space free of interruption to conduct professional calls on behalf of a client.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...