Director Communications, Center of Excellence at Charles River Laboratories: 100% Remote (Wilmington, MA)

Title: Director Communications, Center of Excellence (REMOTE)

Location: Wilmington, MA, US, 01887

Workplace: Full-Time

Department: Human Resources

Job Description:

The Director Communications, Center of Excellence is responsible for executing enterprise communications through the creation of high-quality content and digital experiences. Leading a high-performing team, this role translates Charles River’s enterprise communications strategy and business priorities into clear, consistent, and effective content that drives understanding and impact.

The Director Communications, Center of Excellence operates as a modern content engine - bringing enterprise messaging to life through structured, scalable storytelling and high-impact content. This role owns how content gets produced and delivered, setting standards, managing operations, and ensuring high-quality work is delivered at scale with speed and consistency.

Reporting to the Executive Director, Communications, this role leads the Content Strategy & Editorial Excellence and Digital Enablement & Analytics workstreams within the Communications Center of Excellence (CoE). Focused on content development and digital enablement, this role will partner closely with colleagues across Corporate Communications for distribution across channels.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Enterprise Storytelling & Content Leadership

  • Translate enterprise messaging into clear, compelling content across formats
  • Develop content in modular formats to enable reuse, adaptation, and personalization across channels
  • Ensure consistency in voice, tone, and storytelling across all content outputs
  • Simplify complex topics into content that is easy to understand and act upon

Team Leadership & Content Delivery

  • Lead and develop a team of content creators and editorial specialists
  • Oversee end-to-end development of content deliverables
  • Set priorities and manage workload to meet business needs
  • Maintain high standards for quality, clarity, and consistency

Content Production & Operations

  • Ensure content is developed in formats that are optimized for digital consumption and channel use
  • Own content production workflows, ensuring efficient intake, prioritization, and delivery
  • Manage high-volume content development with strong attention to quality and detail
  • Continuously improve processes to increase speed, consistency, and effectiveness
  • Partner with Communications colleagues to ensure content is aligned and ready for delivery across channels


Creative Quality & Brand Partnership

  • Partner closely with the Brand team to ensure alignment in voice, tone, and visual identity
  • Maintain strong editorial standards and storytelling quality across all content
  • Ensure content is audience-focused, clear, and easy to engage with

Digital & AI Enablement

  • In collaboration with the Executive Director, Communications and Director, Global Communications, develop a roadmap for enterprise communications technology and platform improvements
  • Implement digital and AI tools to support content development and streamline production
  • Identify opportunities to improve efficiency, consistency, and personalization
  • Help to develop team capability in AI-assisted content creation and storytelling
  • Integrate modern tools into everyday content workflows
  • Ensure AI use aligns with editorial standards and maintains consistency in voice and quality


Performance & Continuous Improvement

  • Track content effectiveness using metrics such as quality, engagement, and stakeholder feedback
  • Use insights to refine storytelling approaches and improve output as part of the broader approach to analytics
  • Drive continuous improvement in content development processes

Job Qualifications

  • Bachelor’s degree in Communications, Life Sciences, Marketing, or related field (advanced degree or equivalent experience preferred)
  • 10+ years of experience in content, editorial, or digital communications, preferably in life sciences or other regulated industries
  • Experience leading teams and managing high-volume content delivery in a complex organization
  • Strong editorial and content development skills across formats
  • Ability to translate complex information into clear, accessible content
  • Experience with content platforms, workflow tools, and digital channels; familiarity with AI tools preferred
  • Strong organizational and operational leadership skills
  • Ability to work across teams and manage competing priorities effectively
  • Proven track record of improving content operations, efficiency, and output quality

WORKPLACE REQUIREMENTS:

  • As a remote worker, has sufficient internet and technical infrastructure and a home-based location suitable for creating a professional environment for video conference calls.

Compensation Data

The annual pay range for this position in the USA is $140K - $175K USD. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, location and any collective agreements, if applicable. Remote candidates located outside of the USA should be aware that the relevant pay range varies based on country and location.

About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.

It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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