[Hiring] Virtual Medical Receptionist / Patient Care Coordinator Bilingual @Staffing for Doctors

Role Description

We are seeking an experienced Virtual Medical Receptionist / Referral Coordinator to join our growing healthcare team. This is a fast-paced, patient-facing position requiring excellent communication, strong organizational skills, and previous experience supporting U.S. medical practices.

The ideal candidate will be responsible for managing a high volume of inbound and outbound patient calls, coordinating referrals, scheduling appointments, verifying insurance eligibility, and ensuring patients receive timely follow-up throughout the scheduling process. Experience with eClinicalWorks (eCW) is highly preferred.

Key Responsibilities

  • Answer and manage high-volume inbound and outbound patient calls.
  • Contact new referrals within 24–48 hours of receipt.
  • Schedule new patient appointments while meeting scheduling goals.
  • Confirm, reschedule, and cancel appointments as needed.
  • Verify insurance eligibility and benefits before appointments.
  • Manage referral workflows and ensure timely patient outreach.
  • Coordinate scheduling based on insurance requirements, including authorization timelines.
  • Maintain accurate patient documentation within eClinicalWorks (eCW).
  • Provide outstanding customer service while maintaining HIPAA compliance.
  • Collaborate with providers and office staff to optimize scheduling and patient flow.

Success Metrics

  • Contact all new referrals within 24–48 hours.
  • Schedule 30+ new patients per month from approximately 40–50 monthly referrals.
  • Verify insurance eligibility accurately and in a timely manner.
  • Maintain excellent patient satisfaction through responsive communication and efficient scheduling.

This is an excellent opportunity for a detail-oriented healthcare professional who enjoys working in a fast-paced environment and is passionate about delivering an exceptional patient experience.

Qualifications

  • Minimum 2 years of experience as a Virtual Medical Receptionist, Medical Scheduler, or Patient Coordinator supporting U.S. healthcare practices.
  • Previous experience using eClinicalWorks (eCW) is strongly preferred.
  • Experience verifying insurance eligibility and understanding PPO and HMO plans.
  • Strong knowledge of referral management and appointment scheduling.
  • Excellent English communication skills (Spanish is a plus).
  • Ability to multitask in a fast-paced, high-volume environment.
  • Strong attention to detail and organizational skills.
  • Comfortable handling patient interactions with professionalism and empathy.

Preferred Experience

  • Referral Coordination
  • Insurance Eligibility Verification
  • Appointment Scheduling
  • Patient Outreach
  • Medical Reception
  • Healthcare Customer Service

Equipment Requirements

  • Dedicated, quiet home office suitable for HIPAA-compliant work.
  • Reliable high-speed internet connection.
  • Windows computer with dual monitors preferred.
  • Backup internet connection is highly preferred.

Benefits

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM CST.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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