Insurance Verification Specialist (Remote)

About Wisdom

Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists’ time in-office, and their bottom line.

Coming from a fresh $21M Series A round of funding we are looking for exceptional candidates to help us build a category-defining company. Wisdom has employees across the US.

About The Role

Our Insurance Verification Specialists focus on ensuring the accuracy and efficiency of dental insurance verification processes for our customers. Insurance Verification is a crucial step in setting up an office for success with their billing needs and is the first step of revenue cycle management. Having the most complete and up-to-date information in the patient insurance file is necessary for clean claim submissions and proper treatment planning of procedures and over-the-counter collections.

As an Insurance Verification Specialist, you’ll:

  • Complete insurance eligibility verifications by phone, web, and fax, tracking and summarizing your work so that every office is well-informed of our progress

  • Obtain and enter Full Insurance Breakdowns into our client practice management systems

  • Partner directly with our customers to make sure verifications get done, highlighting failed verifications to offices and requesting additional information as needed

  • Maintaining constant timeliness and accuracy

  • Complete and transmit invoicing forms monthly

Why Wisdom?

  • Work remotely alongside a fully remote team that knows how to get stuff done, without the pain and drama of in-office work.

  • Support and inclusion no matter your background. Whether you’re a seasoned remote biller or you’re testing the waters for the first time, we’ll set you up with the tools, training, and community support you need to succeed at Wisdom.

  • A better experience for billers. We’re building tools and leveraging technology to save you time and let you focus on earning more, faster.

We’d Love to Hear From You If You Have

  • Strong knowledge of dental insurance policies, procedures, and industry trends; experience in dental insurance verification preferred, with a minimum of 2 years of dental office experience, preferably in an admin role.

  • Excellent interpersonal and communication skills, both written and verbal

  • Exceptional attention to detail and organizational abilities

  • Familiarity with a variety of practice management solutions (PMS) is highly regarded

  • Knowledge of, and ability to comply with, HIPAA, HITECH, and patient confidentiality policies

  • Proficiency in Google Suite and Microsoft Office

Wisdom is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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