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Regional Service Manager, Northwest

October 3, 2026

About the position

The Regional Service Manager (Northwest Region) position will oversee service operations within their assigned region to provide an industry-leading external and internal customer experience while maximizing return on investment through labor sales, maintenance and repair sales, expense control, and customer retention. This position serves to establish new service centers, hire staff, and oversee operations. The Regional Service Manager is an integral part of the service experience and all candidates will be expected to demonstrate excellence in their respective fields, possess the ability to learn quickly, and strive for perfection within a fast-paced environment.

Responsibilities

Effectively communicate, enforce, and monitor Lucid service department processes
Effectively coach, grow, develop and lead all direct reports
Ensure Customer Experience targets are achieved according to Lucid guidelines
Responsible for initial setup of new service centers within their respective region
Own and continuously improve all service center KPIs in the assigned region
Monitor regional service efficiency and problem solve delays or other issues as they arise
Foresee the assigned region’s needs in staffing, assets, and other resources
Own and problem solve internal and external customer escalations
Work cross-functionally with other departments to ensure internal and external customer retention, and maintain customer experience standards
Demonstrate resilience to strategic shifts in business strategies
Perform various assignments as requested by leadership
Required to work evenings, weekends, and holidays as needed
Must be able to travel as needed
Have a passion for sustainable transportation and changing the automotive industry

Requirements

High School Diploma or GED equivalent
10 years minimum experience in a service department environment – luxury preferred
Excellent written and verbal communication skills
High level attention to detail and accuracy
Ability to multitask while maintaining high level of accuracy
Ability to analyze and interpret internal reports
Able to effectively work both individually and within a group in a high-paced environment
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Must possess a valid driver license

Nice-to-haves

AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Previous OEM training

Benefits

medical, dental, and vision insurance
life and disability coverage
paid time off
paid holidays
paid sick leave
401(k) retirement plan
equity program
discretionary annual cash incentive program

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...