About the position

Angel City VA is a Los Angeles-based, fast-scaling virtual support platform built to power the next generation of clinical research. We partner with independent research sites, sponsors, and CROs to deliver the high-quality remote clinical trial support that keeps studies moving, and demand for our services is growing fast. Our team thrives in a high-energy, fast-paced, and genuinely collaborative environment where sharp, driven professionals do work that matters: advancing the trials that bring new treatments to patients who need it the most. This is your chance to grow alongside a company that is expanding rapidly across the world and investing in the people who make it run. We are actively building a database of high-caliber, pre-qualified candidates from which we draw to staff independent research sites as new opportunities come online. Applying now puts you on our radar early. When the right study or site need arises, we reach out first to the standout talent already in our global pipeline. If you’re ambitious, detail-obsessed, passionate about cutting-edge, scientifically-rigorous, and ethical patient care and ready to be part of something scaling fast, we want to meet you. We are seeking experienced remote professionals (2-3 years of experience, medical/biopharmaceutical background, and with completed and current GCP and HIPAA training) to support independent clinical research sites, sponsors, Contract Research Organizations (CROs), and healthcare organizations across a wide range of clinical trial operations functions. This is a multi-disciplinary opportunity designed to identify candidates with expertise in one or more areas of clinical research, patient engagement, regulatory support, study operations, finance, administration, and sponsor relations. Candidates are not expected to have experience in every area listed below. Applicants should clearly indicate in their resume and cover letter which functional areas best match their experience and qualifications. Successful candidates will submit 3 references from previous clinical trial positions and will facilitate background checks as needed.

Responsibilities

• Walk participants through study procedures and visit expectations at each stage of the trial.
• Support the informed-consent process and patient education initiatives.
• Deliver retention touchpoints and follow-up across the full study timeline.
• Answer participant questions and facilitate communication between patients and study teams.
• Book participant visits within protocol-defined windows.
• Send appointment reminders and confirmations.
• Conduct proactive follow-up to reduce no-shows and missed visits.
• Track attendance, book transportation, and resolve scheduling conflicts.
• Assist with scheduled patient visits by walking on-site medical staff through protocol-required procedures and documenting visits in electronic source and other systems as needed.
• Conduct outreach to prospective study participants.
• Review charts, databases, and referral sources.
• Perform preliminary eligibility screening against study inclusion/exclusion criteria.
• Consult with principal and sub-investigators on suitability of patients for a trial.
• Schedule screening appointments and document recruitment activity.
• Minimize screen failure and maximize patient enrollment and retention.
• Source sponsor and CRO study opportunities.
• Support feasibility-questionnaire responses.
• Track the pipeline for new study awards.
• Research upcoming trials and potential new business.
• Update and maintain electronic medical records accurately.
• Provide documentation support and chart-completion assistance.
• Support record organization and documentation workflows.
• Maintain compliance with applicable privacy and regulatory requirements.
• Enter and maintain data in CTMS, EDC, and other research systems.
• Support query identification and resolution.
• Organize and maintain source documentation.
• Help ensure data is timely, accurate, and audit-ready.
• Maintain e-regulatory binders and essential staff documents.
• Manage document version control.
• Track expiration of licenses, certifications, training records, and delegation logs.
• Assist with submissions to sponsors, CROs, IRBs/ECs, and regulatory agencies.
• Prepare for source-data verification (SDV).
• Log protocol deviations and support corrective/preventive actions.
• Support audit and monitoring-visit readiness.
• Help maintain inspection-ready documentation.
• Deliver dosing and adherence reminders.
• Follow up on e-diary compliance.
• Maintain investigational product (IP) accountability logs.
• Support participant compliance throughout the treatment period.
• Support clinical trial agreement (CTA) and budget drafting/negotiations.
• Track redlines and contract revisions.
• Reconcile payment terms and financial milestones.
• Maintain organized contract and budget records.
• Serve as a liaison across sponsors, CROs, and study stakeholders.
• Schedule meetings and track action items.
• Monitor deliverables and timelines.
• Support ongoing relationship coordination and stakeholder engagement.
• Process participant travel reimbursements and stipends.
• Support insurance verification and prior-authorization activities.
• Maintain accurate payment and reimbursement records.
• Record financial transactions.
• Track accounts payable and accounts receivable.
• Perform reconciliation activities.
• Support financial documentation and record-keeping.
• Prepare and process invoices.
• Track payments and outstanding balances.
• Assist with financial reporting and analysis.
• Communicate with participants in multiple languages across a diverse patient population.
• Provide culturally sensitive, patient-facing support.
• Assist with translation and localization of non-medical study communications as needed.
• Collect and organize onboarding documentation.
• Track staff credentials, certifications, and required training.
• Maintain personnel files and compliance records.
• Support administrative projects and operational initiatives.
• Monitor investigational product storage temperatures remotely.
• Document temperature logs and identify excursions.
• Escalate temperature excursions per protocol and sponsor requirements.
• Maintain accurate, inspection-ready temperature records.
• Prepare sites and documentation ahead of Site Initiation Visits (SIVs).
• Support readiness for interim and routine monitoring visits.
• Prepare documentation and logistics for Close-Out Visits (COVs).
• Coordinate audit and inspection-preparation activities.
• Assist with study startup, maintenance, and closeout activities.
• Support investigator meetings and site activation.
• Maintain operational records, trackers, and study milestones.
• Track action items across the study team.
• Support timely logging of adverse events (AEs) and serious adverse events (SAEs).
• Assist with safety-document distribution and acknowledgment tracking.
• Help maintain safety-reporting timelines and documentation.
• Coordinate and support virtual and telehealth study visits.
• Assist participants with study apps, devices, and eConsent platforms.
• Support remote data capture and decentralized-trial workflows.

Requirements

• Candidates may qualify through experience in one or more of the following areas: Clinical Research Coordinator (CRC) / Clinical Research Assistant or CRA support, Study Startup Specialist / Regulatory Coordinator / Data Coordinator, Patient Recruitment Specialist, Clinical Trial Business Development / Sponsor or CRO Relations, Healthcare Administration / Medical Office Management, Finance, Accounting, or Bookkeeping support, Credentialing Specialist / Remote Healthcare Operations / EHR/EMR Management, Clinical Trial Quality Assurance, Pharmacovigilance or Safety Reporting support, Telehealth / Decentralized Clinical Trial (DCT) coordination.
• 2-3 years of experience supporting clinical trials, research sites, CROs, sponsors, or healthcare organizations.
• Medical or biopharmaceutical background, education, or equivalent experience (e.g., life sciences degree, nursing/allied health, pharmacy, or prior clinical research experience).
• Completed and current GCP and HIPAA training
• Familiarity with GCP (Good Clinical Practice) principles and ICH E6(R3) guidelines.
• Experience with CTMS, EDC, EMR/EHR, eRegulatory, or other clinical research software platforms.
• Strong organizational and documentation skills.
• Excellent English written and verbal communication skills.
• Ability to work independently and reliably in a remote environment.

Nice-to-haves

• Multilingual skills are highly desirable.