Reserve Travel Designer Chase Travel (Remote - Las Vegas / Phoenix)

Transform the travel experience as a Luxury Travel Advisor at Chase Travel, where your commitment to personalized service and industry expertise will make a lasting impact.Be part of a diverse, collaborative team focused on growth and opportunity, and deliver the highest standards of excellence to our valued clients.As a Reserve Travel Designer within Chase Travel, you will have the opportunity to leverage your expertise in luxury travel to deliver exceptional customer service.You will collaborate with customers to understand their needs and preferences, advising on destinations, transportation, travel dates, accommodations, and more.Your role will involve creating seamless end-to-end itineraries and ensuring a high-touch experience for our discerning clients.Join us in a dynamic and collaborative environment where your passion for travel and commitment to service excellence will promote success and career growth.You will deliver exceptional customer service, drive key customer experience metrics, meet and/or exceed deadlines and expectations, and maximize opportunities to drive bookings through service.You will have deep expertise in travel and lifestyle servicing or the luxury/hospitality industry, with a proven track record of providing white-glove service to discerning customers.Job responsibilities Research, design, and book tours, cruises, travel packages, and customized travel programs, creating seamless end-to-end itineraries.Collaborate with customers to understand needs and preferences, advising on destinations, transportation, travel dates, accommodations, costs, and benefits.Drive customer experience metrics (NPS/OSAT, booking conversion, service quality) by delivering exceptional service in every interaction.Offer comprehensive travel solutions to ensure each travel component is thoughtfully integrated for a seamless experience.Utilize Chase Travel tools and platforms to manage reservations, flights, ground transportation, and payment collection efficiently.Engage with team members, colleagues, and suppliers to stay current on travel trends and destinations, enhancing confidence in recommendations.Coordinate with support groups to deliver a personalized, high-touch customer experience.Maintain accurate documentation of all customer interactions and data in required tools.Ensure commitments and deadlines are met by following up and following through to meet service level agreements (SLAs).Advise customers proactively on travel options, benefits, and costs to maximize satisfaction and value.Integrate service excellence into every customer engagement, consistently exceeding expectations.Required qualifications, capabilities, and skills 5years of experience as a Travel Advisor, Agent, or Consultant, specializing in luxury travel.Deep understanding of the luxury travel market and high-end client expectations.Exceptional phone, written, and consultative customer service skills with a focus on white-glove service.Demonstrate Chase Travel Servicing values:Confident, Observant, Responsible, Exceptional.Positive, professional, and collaborative spirit with curiosity and passion for travel.Strong organizational skills, keen attention to detail, and ability to multi-task and resolve problems.Impeccable listening skills, willingness to learn, and ability to work independently and within a team.Build effective relationships within the team and across colleagues.Understand, prioritize, and manage multiple complex customer needs and requests with strong time management.Deliver creative, comprehensive vacation itineraries that drive customer value.Lead through transformation with a strong growth mindset and passion for career development..

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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