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Support Specialist I – Contract Talent
Job Description:
- Coordinate, diagnose, and troubleshoot incoming global employee support interactions
- Provide technical, hardware, and information technology support for laptops and desktops used by local and remote personnel
- Provide candidate and branch location support as needed
- Use various network remote access methods
- Resolve problems promptly or escalate them to appropriate technical personnel
- Provide timely incident status updates to management and end users
- Maintain effective user relationships
- Answer frontline support interactions and assist users migrating to a new user tenant
- Assign support interactions to the appropriate support level
- Perform service interactions for corporate and field users
- Document all support incidents in the support team Incident Tracking Database
- Research and implement methods for improving daily work
- Share knowledge with the team
Requirements:
- High School diploma or equivalent
- A+ & Network Essentials preferred
- 1 year technical support experience preferred
- Basic PC troubleshooting knowledge
- Basic level of experience with using Microsoft Office Suite
- Basic understanding of Windows OS and remote connectivity methods
- Effective oral, written, and interpersonal communication skills
- Ability to work using set processes independently and with others
- Ability to demonstrate a sense of urgency
- Professional communication manner
- Ability to multi-task and adapt to changing priorities or processes
- Basic problem-solving and organizational ability
- Decision making and time management skills
- Ability to handle escalated and time sensitive issues
- Ability to research issues and exercise judgment
- Ability to follow directions and procedures
- Ability to demonstrate reliability and attendance
- Ability to prioritize work assignments
- Ability to manage conflict
- Ability to maintain confidentiality
- Successful completion of a background check
Benefits:
- Medical, vision, and dental insurance
- Life and disability insurance
- Eligibility to enroll in the company 401(k) plan
