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Associate Customer Experience Agent - Personal Lines (Midwest)
About UsWe're not like other insurance companies. From our specialty products to our business model, our culture to our results -we're different.Different is who we are, and how we work, interact, deliver and succeed together.Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.
RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company.Position PurposeProvides front-line operational and customer support. Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs. Product support includes personal and/or commercial lines policies.
- Property & Casualty License preferred - required within first 3 months of employment
- Contact Center and/or Personal Lines experience preferred
- Hours: 8:30am - 5:00pm Central Time
Principal Duties & Responsibilities
- Provide both basic and complex operational and customer support to administrators, agents, brokers and policyholders.
- Effectively communicate via telephone, chat or email with various internal or external channels.
- In response to inquiries, research and develop the appropriate answer based on customer channel.
- Effectively communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries.
- Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
- In response to inquiries from customers, prepare quotes and bind coverage for RLI insurance products, ensuring alignment with the customer's needs.
- Assist with special projects and other duties as needed.
- Typically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment
- 0+ years of related experience for consideration
- [OR] equivalent level of education and experience
- Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels.
- Personal and/or commercial P&C insurance knowledge preferred.
- Ability to provide excellent customer service support in a timely and friendly manner.
- Detail oriented with good organizational skills.
- Ability to follow procedures as outlined by management.
- Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
- Ability to perform quality work while meeting processing deadlines.
- Experience supporting niche insurance products preferred.
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) - automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
