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BILINGUAL (Spanish/English) Senior Coordinator – job_id_000023 Job ID- 50
This is a provisional assignment lasting up to 90 days that could be extended depending on your performance and the requirements of the business. We are currently looking for candidates located in the states listed: AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WY. If you are not currently located in one of the identified states, your application will not be considered for this position. Please review other positions on the Career Portal that interest you. At Walmart we are always “Happy to Help”. The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, and email. We are a metrics‑driven center dedicated to driving results where our associates thrive in this high‑volume environment that handles over 10 million contacts per year. Essential Job Functions As a Customer Care Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, problem‑solve, act with integrity, and be dedicated to making a difference. Requirements Must type a minimum of 25 WPM. Proficient with Microsoft Office programs (Outlook, Word). High school diploma or GED. Successful completion of mandatory training. Customer service experience. Preferred: 6 months experience in a contact center or retail environment. Preferred: 6 months experience with computer processing and data entry software. Location and Hours Location: Work from Home in approved states. Hours: We provide 24/7 customer care with a variety of shift opportunities. Compensation and Benefits The hourly wage range for this position is $16.00 to $28.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. #J-18808-Ljbffr Experience: 5 years required
