Desktop Support Analyst - Entry Level (Full Time On-Site)

About This Role

We're looking for an entry-level Desktop Support Analyst to join our IT support team. In this role, you'll provide friendly, professional technical help to users across the organisation. You'll troubleshoot common issues, install software and hardware, and learn industry-standard support processes while working alongside experienced team members who will guide your development.

This is a hands-on position perfect for someone starting a career in IT support. Full training will be provided – no prior experience necessary.

What You'll Do

Technical Support & Troubleshooting

• Provide first-level technical support for desktop computers, laptops, printers, and standard workplace software

• Help with hardware and software installation, equipment setup, and basic configuration following established procedures

• Support routine maintenance tasks, including software updates and security checks

• Use remote support tools to diagnose and fix common user issues

Ticket & Request Management

• Log and track support requests using our help desk system

• Resolve assigned tickets while meeting service level targets

• Escalate complex issues to senior team members with clear documentation

• Keep accurate records of all work completed

Teamwork & Learning

• Collaborate with IT teams and business users to resolve technical issues

• Participate in onboarding support and equipment deployment activities

• Maintain professionalism when supporting users in person, by phone, via chat, or remotely

• Attend team meetings and training to build technical knowledge

• Help maintain support documentation and knowledge base articles

Asset Management

• Track and prepare desktop equipment for deployment

• Assist with inventory record updates

Working Conditions

• On-site position: 5 days per week at the workplace

• Flexible hours including occasional evenings and weekends as needed

• Ability to lift and move desktop equipment

• Comfortable working at a computer for extended periods

Skills/background needed:Basic knowledge of Windows operating systems (Windows 11), strong customer service skills, problem-solving ability, clear communication with both technical and non-technical users, willingness to learn new tools and processes, attention to detail, and the ability to follow procedures and policies. A high school diploma or equivalent is required.

What Will Help You Stand Out

• 2+ years of hands-on experience in desktop support, help desk, technical support, or similar technology roles

• Familiarity with Microsoft 365 applications such as Outlook, Teams, Word, Excel, and OneDrive

• Basic knowledge of IT security practices, including password management and device protection

• Experience with remote support tools

• Industry certifications such as A+, Network+, or Microsoft certifications (preferred)

• An Associate's Degree or higher in a related field (preferred)

What We Offer

• Full training and onboarding in all support processes and tools

• Mentorship from experienced IT professionals

• Opportunities to develop technical skills and advance your IT career

• Supportive team environment focused on your growth

Rate:Competitive entry-level pay, details shared upon application.

Contract length:Full-time, permanent

Location:Local positions available.

Ready to get started? Submit your application below.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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