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Field Operations Trainer
About the position
The Field Operations Trainer turns company standards into consistent execution at the club level. This position combines hands-on training, leadership coaching, operational review, and follow-up accountability. You will work directly with club managers and their teams to strengthen execution, improve the member experience, and build capable leaders across our markets. This is not a desk job. The successful candidate will spend approximately 75% of the workweek traveling to clubs, including weekly overnight stays.
Responsibilities
- Lead onboarding and operational training for General Managers and Assistant General Managers, and support the development of other field leaders as assigned.
- Coach club managers and assistant managers during every visit, translating observed performance gaps into clear expectations and practical action plans.
- Conduct operational reviews covering facility condition, cleanliness, safety, staffing, merchandising, access controls, signage, amenities, and overall brand standards.
- Train and reinforce an outstanding member and sales experience, including club tours, referrals, professional member interactions, and effective follow-up.
- Use performance reports and club data to identify trends, evaluate billing health and member feedback, and coach leaders to manage their businesses with greater discipline.
- Strengthen team proficiency with company systems, learning platforms, the Crunch app, Group Exercise scheduling and reservations, and other operational tools.
- Support local marketing plans, community partnerships, corporate promotions, online reputation management, and professional responses to member feedback.
- Complete visit documentation within 24 hours, track commitments and follow-up results, and promptly escalate high-priority performance or compliance concerns.
Requirements
- Prior experience in fitness-club operations or retail operations is required.
- A demonstrated ability to coach managers, deliver candid feedback, establish accountability, and influence performance without relying solely on direct authority.
- Strong communication, organization, time-management, and follow-through skills.
- Comfort learning business systems, interpreting operational data, and teaching others to use both effectively.
- A valid driver's license, a reliable personal vehicle, and the ability to travel approximately 75% of the workweek with weekly overnight stays.
- Residence within or near the New York metropolitan area, New Jersey, Connecticut, Massachusetts, or the Philadelphia metropolitan area.
- Availability to work Monday through Friday and occasional weekends based on business needs.
Nice-to-haves
- Training, facilitation, onboarding, or leadership-development experience is preferred.
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Wellness resources
- 401(k) matching
- Competitive salary
- Dental insurance
- Mileage reimbursement for approved use of a personal vehicle
- Company-paid airfare and hotel accommodations when required
- Meal allowance for approved business travel
- Complimentary Crunch Fitness membership