Guest Experience Center Agent / Inside Sales

Guest Experience Center Agent / Inside Sales in Lowell, NC at Sonic Automotive

Location: 109 Kenworthy Avenue
Lowell, NC 28098

Job Type: Customer Service

Experience: Associate

About

EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Job Description

EchoPark Automotive is hiring an Inside Sales Representative (Guest Experience Center Agent) to work remotely between 11 am to 9 pm EST.The Guest Experience Centeris responsible for answering inbound calls,chats, and internet leads and explaining toguests oursales process, and ultimately setting an appointment at one of EchoPark's dealerships. As a member of our Guest Experience Center team, you will help our guests understand how we are changing the vehicle purchasing process, making it simple, fast, and fun! You will begin your new career at EchoPark with 3 weeks of dedicated (paid) training and development. Our comprehensive sales training includes product training, sales skills training, communication skills, and training on how to navigate our internal software systems.

What You Will Do:

  • Working from home, 11 am to 8 pm EST and 12 pm to 9 pm EST.. This will be a full-time position, 40 hours per week, and includes working every other Saturday and at least 1 Sunday shift per month.
  • Build rapport with guests and assist through personality and relationship selling
  • Assist guests through inbound and permission-based outbound calls by utilizing relationship-based sales
  • Exercise the intuitive ability to understand guests' needs and match those needs with company inventory
  • Set appointments for guests based on their time, location preference, and vehicle needs
  • Continually improve and be receptive to coaching
  • Practice efficiency, and handle call volumes knowledgeably while still providing excellent service.
  • Answer guest's questions accurately, openly, and honestly.

What We're Looking For:

  • 1-year of customer service/sales experience, telephone-based preferred
  • Proficient computer experience leveraging multiple platforms at the same time
  • A history of succeeding in a team environment
  • Professional verbal and written communication, with excellent active listening skills
  • A desire to learn, practice and deliver a remarkable guest experience
  • Competitive and goal oriented individuals
  • Experience using good problem-solving skills, and taking the initiative to think critically to identify improvement opportunities

What We Offer:

  • Average income potential of $55,000 - $75,000 (includes hourly base of $15plusmonthly uncapped commission)
  • Bonus guarantee for thefirst three months of employment
  • Work from Home
  • Health, Dental and Vision Insurance
  • 401k
  • Paid vacation
  • Access to leadership and personal development programs

All your information will be kept confidential according to EEO guidelines.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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