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Help Desk Technician (Remote)
A Healthcare company in Portland, OR is hiring a Remote Helpdesk Technician (Sit in Oregon or Washington) for a great opportunity!
Job Duties:
- Provide Tier 1 service desk support by managing and resolving submitted tickets in a timely and professional manner.
- Handle soft phone calls, with a primary focus on both inbound and outbound outreach to end users to troubleshoot issues and provide updates.
- Support users during the migration from Citrix to Island Enterprise Browser, including basic troubleshooting and guidance.
- Document issues, resolutions, and follow-up actions clearly and accurately in the ticketing system.
- Escalate complex or unresolved issues to appropriate teams while maintaining ownership and communication with the end user.
- Deliver a high level of customer service by actively listening, empathizing with user concerns, and clearly explaining solutions.
- Participate in ongoing learning related to the Island Enterprise Browser environment and other supported applications.
Qualifications:
- Strong preference to sit in either Oregon or Washington.
- Previous service desk experience providing technical support in a professional environment.
- Demonstrated ability to manage and resolve tickets efficiently while maintaining high-quality customer service.
- Strong customer service skills, including clear communication, active listening, and a user-focused mindset.
- Experience working within healthcare systems or supporting healthcare users (nice to have).
- Experience with Island Enterprise Browser (nice to have).
- Familiarity with Citrix environments and basic troubleshooting concepts.
**If Interested:
Please apply to the job application and email Derek at Dmautz @teksystems.com
Job Type & LocationThis is a Contract position based out of Portland, OR.
Pay and BenefitsThe pay range for this position is $20.00 - $24.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & LocationThis is a Contract position based out of Portland, OR.
Application DeadlineThis position is anticipated to close on Oct 27, 2026.
Workplace TypeThis is a fully remote position.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global ServicesWere a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
