Internal Operations Coordinator- Overnight

This a Full Remote job, the offer is available from: United States

Shift days & hours:  Mon- Friday 11:00p-7:30a

This is a remote position.  Candidates must reside within 50 miles of office location at 2550 Corporate Exchange Drive, Suite 15, Columbus, Ohio 43231. 

The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties may be assigned as part of the job. 

  • Le by example. Has a high sense of integrity. Acts in a consistent manner and is always conscious of his/her impact on others.
  • Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor
  • Notifying area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility.
  • Taking client calls and handling account issues when applicable.
  • Continuously observes queue activity to ensure all available agents are signed in and ready to take a call.
  • Assists in conducting monitoring, coaching and development sessions providing both positive and constructive feedback.
  • Monitors agents and provide training when appropriate.
  • Monitors the CarrolltonSupervisorDesk (or other designated) email account. 
  • Sends updated Attendance notifications to the leadership team.
  • Monitors the On-Call Supervisor phone as needed.
  • Maintains discipline and order in the work environment.
  • Solicits other departments for assistance with incoming calls when volume or hold times are high. 
This offer from "TridentCare" has been enriched by Jobgether.com and got a 0% flex score.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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