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Operations Technology Professional Support/Trainee
Description
Job Description
We are looking for an Operations Technology Professional (OTP) Trainee to actively support the OTP Pro. This person will support the development and execution of our in-restaurant technology, ensuring that all equipment functions at the highest level for our customers and crew. OTPs are essential to running great restaurants. They elevate expertise and ensure end users - managers, crew, and customers - can effectively use the technology in the restaurants.
This person will receive on-the-job training to gain experience and confidence with the systems. This entry level position provides training for advancement to OTP 1, OTP 2, and OTP Pro.
This person will be trained to identify and label equipment, and must have a basic understanding of computer concepts, use of basic technology terminology, and must be able to quickly learn basic knowledge of equipment in the following areas of each store: + Customer Area + Drive Thru + Drive Thru Cashier + Front Counter + Front Counter Pick Up + Kitchen Qualifications · Responsible with good attention to detail and strong time management skills · Strong communication skills with the ability to effectively communicate technology issues, outcomes, needs and costs · Self-motivated with a thirst for knowledge · Flexible availability as some upgrades or equipment replacements must be completed during late evenings or early mornings.
Weekend availability and on-call availability may be needed on occasion · Ability to travel to restaurants located in Goshen, Elkhart, Wakarusa, Ligonier, Syracuse · Ability to lift up to 50 pounds · Must be 18 years old to apply · Bi-lingual a Plus If hired, Applicant will obtain hands on experience with replacing/troubleshooting, Registers, Credit Card Readers, Controllers, Printers, replacing non-working equipment with Pre-Imaged Registers, KVS Controllers, ORB Controllers, Printers, Cables and much more.
They will shadow an OTP Pro during training period and will assist during upgrades and updates. This person will also be trained to provide On-site & Remote Tech Support, and work with other support vendors.
Perks and Benefits · Competitive pay · 4 college credit hours for attending OTP Pro class · Paid time off · Tuition reimbursement and/or educational assistance through Archways to Opportunity · Employee discounts and free meals during shifts Requsition ID: PDX_MC_894404B9-635A-46D5-907C-F64394B91ACB_72254 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.
Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities.
Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at
McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.com.
There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.
