[Remote] Field Service Technician-Phoenix Arizona

Note: The job is a remote job and is open to candidates in USA. Pitney Bowes is a provider of mailing equipment, postage meters, maintenance, support services, and supplies. The Field Service Technician installs and configures software and hardware at customer sites, provides training, delivers onsite and remote solutions, troubleshoots technical issues, and supports revenue growth through leads and billable services.


Responsibilities

  • Install and configure software applications and hardware peripherals at customer sites
  • Provide end-user training and create job aides for client administrators/operators
  • Contribute to revenue growth through sales leads and billable professional services-earn commissions on supplies and/or services you sell
  • Deliver solutions remotely and onsite
  • Work independently and make decisions free from immediate direction of management
  • Stay up to date on Pitney Bowes industry knowledge

Skills

  • * An autonomous, high performing, team driven individual with a keen sense for customer service and client relationship building
  • * An individual that can be a collaborative team player, not afraid to think outside the box in providing customized solutions which exceed our clients' expectations
  • * You are committed to championing new ideas, strategies, or concepts to ensure that the business is retained, and the client is satisfied
  • Your primary service area will be within 2 hours of Phoenix, AZ; some travel beyond this radius may be required
  • In this role, you will have a consistent Monday – Friday and 8:00 am - 5:00 pm schedule working in alignment with traditional office hours (some overtime may be required)
  • * Understanding of DB connectivity and record set manipulation
  • * Strong communication skills both oral and written
  • * Understanding of network configuration, operating systems, software, and hardware
  • * Ability to adapt to changing environment in the areas of products and technology, customer personalities and customer knowledge levels
  • * Ability to analyze hardware and software problems
  • * The ability to perform frequent lifting and/or moving items up to 55lbs with or without accommodation
  • * A valid driver's license with a clean driving record and reliable vehicle for daily travel to multiple customer locations with paid mileage-company car will be provided within the first year of employment

Benefits

  • Commissions on supplies and/or services you sell
  • Paid mileage
  • Company car will be provided within the first year of employment
  • The opportunity to grow and develop your career
  • An inclusive environment that encourages diverse perspectives and ideas
  • Challenging and unique opportunities to contribute to the success of a transforming organization
  • Comprehensive benefits globally

Company Overview

  • Pitney Bowes is a global technology company that powers physical and digital transactions that drive commerce. It was founded in 1920, and is headquartered in Shelton, Connecticut, USA, with a workforce of 10001+ employees. Its website is

  • Company H1B Sponsorship

  • Pitney Bowes has a track record of offering H1B sponsorships, with 16 in 2026, 22 in 2025, 29 in 2024, 33 in 2023, 42 in 2022, 30 in 2021, 49 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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