Get Hired Faster With COMPANY_NAME!
Don't you ever think you landed here by any accident, You are here because you are searching for something bigger. You know what?
- A better Job
- A better Future
- A better Knowledge
- A better Paycheck
- A greater Path to walk on.
And COMPANY_NAME is here to give you exactly what you've been missing for so long. The reality is that most job seekers chase job postings, but successful job seekers attract job offers by chasing the accurate information. Therefore, that's the shift COMPANY_NAME is going to help you make. Here are the top 10 ideas to up-skill yourself, so lean in to begin:
1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process
COMPANY_NAME is a career-changing advantage that most seekers never get access to. Imagine...
- Instead of applying for job after job and still not getting any callbacks, you suddenly bump into a tool that can do the heavy lifting for you.
- Instead of wondering, "What do employers actually want?", you are getting insights straight from the employer's desk.
- Instead of hoping your resume gets noticed, it’s kept on the table of decision-makers who are hiring right now.
That's the difference COMPANY_NAME makes. Our tools will let you reach employers directly, which automatically speeds up your hiring process.
2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!
How does COMPANY_NAME make this possible?
On COMPANY_NAME, you get notified for roles aligned with your profile right from the start. When an employer posts a role that matches your qualifications and skills, you’ll know first. When you apply early, your chances of getting noticed and shortlisted increase by 20%.
COMPANY_NAME also offers direct employer responses—no more waiting for weeks. Here you engage with hiring managers who are actively looking for candidates.
When all these features combine in one place, you move from your first match to your first interview within days. And ultimately, from application to offer—all within 15 to 30 days!
3: The Type of Resume You Need to Get Priority Placement
With COMPANY_NAME, you don’t just need a resume—you need a strategy. A system that pushes your name to the right tables. We’ll show you exactly how the most successful candidates take initiative and get noticed.
4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME
The job market isn’t one-size-fits-all—and your career shouldn’t be either. COMPANY_NAME gives you access to a wide range of opportunities including full-time, part-time, and freelancing roles all in one place.
5: COMPANY_NAME Helps You Grow Your Career
COMPANY_NAME provides insights, tools, and role-matching that help you find the right direction, the right skills, and the opportunities aligned with your ambition.
6: The Easiest Way To Find A Job
COMPANY_NAME cuts the noise, the endless scrolling, and the confusion. With accurate matches, direct employer connection, and real-time updates, you get a clear and simple path from application to interview.
7: Find Roles That Offer Growth, Culture & Benefits
COMPANY_NAME helps you find roles where you grow, feel supported, and thrive—not just survive. With us, you discover opportunities that elevate your professional life.
8: Get Support With Resume, Interviews & Career Planning
COMPANY_NAME provides expert guidance on resumes, interviews, and planning so employers instantly recognize your strengths and value.
9: Your Future Starts Today
COMPANY_NAME gives you everything you need—tools, guidance, and opportunities—to step forward confidently and begin a new chapter where your potential is seen and supported.
10: Get Hired Within 15 to 30 Days With COMPANY_NAME
COMPANY_NAME follows a smart, strategic, and proven approach that gets your profile noticed faster and moves you toward interviews and offers within 15 to 30 days.
Remote Helpdesk Specialist
Job Title: Helpdesk Specialist (Aqualab)
Department: Revenue Ops - Client Success
Reports To: Helpdesk Manager
Location: Pullman, WA or Remote (US)
Compensation: $60,000 - $70,000
Applicants must be legally authorized to work in the United States. Addium, Inc. does not sponsor employment visas now or in the future.
About Addium
Addium is a leading ag-tech company uniting science, sensors, and software to deliver end-to-end solutions in agriculture and food safety. Serving 34,000+ global clients with 60M+ daily sensor readings, we turn raw data into actionable insights that conserve resources, improve food safety, and drive measurable impact. Our mission is to make the invisible visible—transforming data into clarity, action, and automation. Trusted by partners like Mondelez, PepsiCo, Ferrero, and Green Thumb Industries, we stand for innovation, reliability, and a bold commitment to the future of agriculture.
Position Summary
The Helpdesk Specialist is the first point of contact for AQUALAB customers who need technical help with their instruments, software, and service requests. This role resolves support cases quickly and accurately, coordinates with internal teams when issues need escalation, and helps customers get the most out of our products and self-service tools. Above all, the Helpdesk Specialist represents AQUALAB's commitment to customer service as a differentiator, treating every customer interaction with the professionalism and care our customers expect.
Key Responsibilities
Case Management and Customer Support
- Manage and resolve technical support cases in Salesforce, keeping customers informed from first contact through resolution.
- Troubleshoot instrument, software, and connectivity issues by phone, email, and video, escalating complex issues to the appropriate team when needed.
- Communicate clearly and professionally with customers, setting accurate expectations and following through on every commitment.
- Document case details, actions taken, and root causes accurately so the team can track trends and improve service.
Self-Service Portal Support
- Guide customers through registering for and using the self-service portal, including calibration and service requests.
- Resolve account setup issues and create missing instrument assets on customer accounts so customers can request service without delays.
Cross-Departmental Coordination
- Support the onboarding calendar for Vapor Sorption Analyzer (VSA) customers in collaboration with Sales Engineering and Laboratory Sciences.
- Coordinate with the Repairs Manager on loaner instruments, follow-ups, and escalations.
- Work with the Shipping Manager to address urgent shipping concerns.
- Partner with the Receiving Team to resolve issues with incoming instruments.
Continuous Improvement
- Share feedback on recurring customer issues and suggest improvements to support processes in Salesforce and NetSuite.
- Participate in ongoing technical training to build deeper troubleshooting expertise across AQUALAB's product lines.
Who We're Looking For?
We are looking for the right person more than the perfect résumé. The ideal candidate has an outstanding, customer-first personality and genuinely enjoys helping people solve problems. You bring positive energy to every call, stay calm and confident under pressure, and take ownership until the customer's issue is fully resolved. You understand that every interaction shapes how customers feel about AQUALAB, and you hold yourself to a high standard of service every time.
Required:
- Bachelor's degree in a related field is preferred; equivalent technical certifications or relevant experience will be considered.
- Minimum of 5 years in technical support, customer support, or another customer-facing technical role.
- Experience with case management systems is preferred; hands-on experience with Salesforce and NetSuite is highly desirable.
- Excellent verbal and written communication skills in English, with the ability to explain technical concepts clearly to customers.
- Strong problem-solving and critical-thinking abilities.
- Strong organizational and multitasking skills, with the ability to stay composed in high-pressure situations.
- Ability to work collaboratively with internal teams and external customers.
Preferred:
- A background in food science, including experience in food manufacturing, R&D, or product formulation.
- A degree or coursework in food science.
- Familiarity with laboratory instruments or quality control processes.
What We Offer
- Competitive salary
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with a company match (up to 4% after your first year)
- Paid Time Off, Sick Leave, and 11 Paid Holidays
- Company-paid life and disability insurance
- HSA with company contribution and FSA options
- A small, focused team that moves fast and gives you the room to actually build something
Addium, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected, valued, and supported. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, sexual orientation or gender identity, or other protected status.
